Senior Customer Communications, Programs Manager

. Build and manage a scalable, coordinated approach to customer communications across email, the customer portal, webinars, in-product messaging, and other customer-facing channels .

Posted 10/22/2026full-timeUnited StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in multi-channel marketing program design and execution, with a strong focus on customer communication strategies and performance measurement. Proficient in collaborating across teams to enhance customer experience and streamline communication processes.

Highest-signal resume keywords

Multi-Channel Marketing ProgramsCustomer Communication StrategiesProject ManagementStakeholder ManagementMarketing Automation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Channel MarketingPartner MarketingPerformance MeasurementKPI MonitoringContent DevelopmentWorkflow EstablishmentTemplate CreationCustomer Education ProgramsRegulatory Notices ManagementCustomer Experience Improvement

Soft Skills

Excellent CommunicationCross-Functional CollaborationStakeholder EngagementAdaptabilityTeam Leadership

Tools & Technologies

CRM SystemsAnalytics ToolsMarketing Automation PlatformsCustomer Portal GovernanceWebinar Platforms

Industry Keywords

B2B MarketingTech EnvironmentPartner EcosystemsResellersVARsOEMsDistributors

About the role

Key responsibilities & impact

Build and manage a scalable, coordinated approach to customer communications across email, the customer portal, webinars, in-product messaging, and other customer-facing channels
Partner with teams across Q2 to align communication priorities, audiences, channels, and timing using a centralized calendar
Establish playbooks, workflows, and review processes for service alerts, planned maintenance, product updates, regulatory notices, customer education, and executive updates
Develop templates, guidelines, and training for subject matter experts and business teams
Collaborate with Brand, Communications, and Product Marketing to align communications with Q2’s brand voice and messaging standards
Partner with platform and technology teams to streamline processes, improve channel integrations, address communication gaps, and leverage AI and automation
Support governance of the Q2 customer portal, including content ownership, publishing standards, organization, and maintenance processes
Lead customer education programs, including the technology transformation webinar series, covering content, speakers, promotion, production, follow-up, and performance measurement
Collaborate with Customer Communities, Customer Growth, Adoption Programs, and Executive Briefings
Define and monitor KPIs including engagement, attendance, customer feedback, and channel effectiveness
Improve communications and the overall customer experience using performance data and Customer Success insights

Requirements

What you’ll need

Typically requires a bachelor’s degree in marketing, Business, or a related degree and a minimum of 8+ years of related experience
2+ years of experience in channel marketing, partner marketing, or related roles within a B2B or tech environment
Strong understanding of partner ecosystems including resellers, VARs, OEMs, and distributors
Proven ability to design, execute, and optimize multi-channel marketing programs
Excellent communication, project management, and stakeholder management skills
Ability to work cross-functionally in a fast-paced, collaborative environment
Experience with marketing automation, CRM systems, and analytics tools is a plus
Fluent written and oral communication in English
Applicants must be authorized to work for any employer in the U.S.
Q2 is unable to sponsor or take over sponsorship of an employment Visa

Benefits

Comp & perks

Hybrid Work Opportunities
Flexible Time Off
Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
Career Development & Mentoring Programs
Community Volunteering & Company Philanthropy Programs
Employee Peer Recognition Programs – “You Earned it”
Year-round Q2 ChangeMakers awards program and global moments of recognition and connection
Ongoing learning opportunities
Internal mobility
Meaningful leadership relationships
Company-wide volunteer days
Q2 Homecoming Week featuring learning, community service, and culture-building experiences
Spark Program volunteer work and nonprofit support