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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in managing strategic accounts and building executive relationships, with a strong focus on client engagement, account strategy, and compliance within the banking sector.
Highest-signal resume keywords
Strategic Account ManagementExecutive Relationship BuildingBanking Software ExperienceClient EngagementBusiness Reviews
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Business to Business Relationship ManagementBusiness to Consumer Relationship ManagementAccount PlanningContract Renewal ManagementRisk MonitoringClient ImplementationOpportunity ManagementCompliance Adherence
Soft Skills
Articulate CommunicationProcess-Minded ApproachCollaborative Relationship Building
Tools & Technologies
Client Relationship Management Systems
Certifications & Qualifications
Bachelor's Degree
Industry Keywords
BankingClient ExperienceStrategic PrioritiesValue RealizationC-Level Engagement
About the role
Key responsibilities & impact- Build and maintain strong, collaborative relationships with assigned Enterprise clients as a trusted strategic advisor and primary relationship owner
- Understand each client’s business, financial performance, strategic priorities, goals, and challenges to guide account strategy
- Build and own strategic account plans and client roadmaps
- Maintain strategic client engagement through business reviews and executive conversations
- Own growth and expansion strategy across assigned accounts
- Lead expansion opportunities and contract renewals with Sales, Product, Solutions Consulting, and other teams
- Monitor relationship health and coordinate actions to address risks and opportunities
- Advocate for clients across Q2 and escalate issues when necessary
- Partner with Customer Experience Managers to align account priorities with adoption, value realization, service, and client experience
- Engage in new client implementations and major initiatives
- Coordinate with Q2 teams, vendor partners, and stakeholders to deliver a consistent client experience
- Represent Q2 at client meetings, executive engagements, industry events, user groups, and customer-facing activities
- Maintain accurate account, opportunity, relationship, and activity information in designated systems
- Adhere to Q2 security, availability, confidentiality, privacy, and compliance policies and controls
Requirements
What you’ll need- Minimum of 12 years of Business to Business or Business to Consumer relationship management experience
- Bachelor’s degree
- Minimum 6 years of direct experience managing strategic accounts preferred
- Banking or banking software experience required
- Proven executive relationship-building skills and experience maneuvering within the C-level structure of a large account
- Articulate, thorough, and process-minded
- Travel will be required
- Fluent written and oral communication in English
- Applicants must be authorized to work for any employer in the U.S.; employment visa sponsorship is unavailable
Benefits
Comp & perks- Year-round Q2 ChangeMakers awards program and global moments of recognition and connection
- Ongoing learning opportunities
- Internal mobility
- Meaningful leadership relationships
- Company-wide volunteer days
- Q2 Homecoming Week with learning, community service, and culture-building experiences
- Hybrid work opportunities
- Flexible time off
- Career development and mentoring programs
- Competitive health insurance offerings
- Generous paid parental leave for eligible new parents
- Community volunteering and company philanthropy programs
- Employee peer recognition programs – “You Earned it”
- Physical, mental, and professional well-being resources
- Spark Program volunteer work and nonprofit support