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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in implementing and supporting configurable software solutions, with strong skills in MS SQL, troubleshooting, and client relationship management. Capable of developing training plans and ensuring adherence to security and privacy policies while delivering high-quality results.
Highest-signal resume keywords
MS SQL SkillsWeb Services ConfigurationTroubleshooting SkillsPython ScriptingClient Relationship Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
DB DesignTSQL Query LanguageOperating System ConfigurationNetwork TroubleshootingData MigrationHTML KnowledgeVMware ExperienceScripting LanguagesQuality AssuranceImplementation Tracking
Soft Skills
Attention to DetailTeamwork SkillsCommunication SkillsOrganizational SkillsPositive Disposition
Industry Keywords
Financial ServicesEnterprise SoftwareCRM IntegrationLoan Origination SystemsMobile Applications
Tech Stack
Tools & technologiesAndroidiOSPythonSQLVMware
About the role
Key responsibilities & impact- Implement and support Q2’s configurable software solutions and integrations across multiple platforms and client environments
- Integrate Q2 solutions with customer relationship management (CRM) and loan origination systems
- Partner with clients and internal teams to understand business requirements and direct configuration duties
- Develop and perform team quality assurance checkpoints to ensure quality and timely delivery
- Develop and lead training and execution plans
- Monitor and impact key metrics and efficiencies
- Troubleshoot routine to complex issues
- Establish working and strategic relationships to socialize initiatives and gain cross-functional buy-in
- Provide Level 2 and 3 support to team members
- Create and implement tools that increase quality, security, and productivity
- Track status and provide updates throughout the implementation process
- Ensure adherence to security, availability, confidentiality, and privacy policies and controls
- Work with Development and other teams to ensure client satisfaction and on-time delivery
Requirements
What you’ll need- Typically requires a bachelor’s Degree in related field and 8+ years of experience
- Strong MS SQL skills, including DB Design and TSQL query language for Enterprise software configuration, installation and debugging
- Operating System, Hardware configuration and Network troubleshooting skills required; packet analysis valued
- Configuration and deployment experience with Web Services
- Some knowledge of HTML helpful
- Data migration experience a plus
- VMware experience valuable
- Experience with Python and other scripting languages
- Familiarity with iOS and Android mobile applications platforms helpful
- Strong troubleshooting, diagnostic and analytical skills
- Attention to detail, exceptional follow-through, ability to prioritize, stay organized, and multi-task in a fast-paced environment
- A relentlessly positive disposition
- Excellent people and teamwork skills with ownership of activities and focus on successful completion
- Ability to train individuals 1-on-1 and in a classroom environment
- Ability to remain calm, diplomatic, and cooperative under stressful conditions
- Strong written and oral communication skills, including communication of technical concepts to non-technical individuals
- Financial Services and Enterprise Software experience beneficial but not required
- Fluent written and oral communication in English
- Applicants must be authorized to work for any employer in the U.S.; employment visa sponsorship is unavailable
Benefits
Comp & perks- Year-round Q2 ChangeMakers awards program and global moments of recognition and connection
- Ongoing learning opportunities
- Internal mobility
- Meaningful leadership relationships
- Company-wide volunteer days
- Q2 Homecoming Week with learning, community service, and culture-building experiences
- Health & Wellness benefits
- Hybrid Work Opportunities
- Flexible Time Off
- Career Development & Mentoring Programs
- Competitive health insurance offerings
- Generous paid parental leave for eligible new parents
- Community Volunteering & Company Philanthropy Programs
- Employee Peer Recognition Programs – “You Earned it”