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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in onboarding and configuring SaaS solutions for transport and logistics, with a strong focus on customer satisfaction and effective communication across diverse audiences. Proficient in analyzing workflows and delivering tailored training to enhance platform adoption.
Highest-signal resume keywords
SaaS Implementation ExperienceTransport Or Logistics BackgroundStrong Communication SkillsCustomer Experience FocusFluency In Dutch, Italian, And English
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Workflow AnalysisPlatform ConfigurationCustomer TrainingProcess OptimizationTechnical Input During Demos
Soft Skills
ProactiveOrganizedFlexibleSelf-StarterCustomer-Focused
Certifications & Qualifications
Valid Driver's License
Industry Keywords
TransportLogisticsOrder EntryInvoicingPlanningDispatch
About the role
Key responsibilities & impact- Guide transport-company customers through Qargo’s onboarding journey, from kick-off and process analysis to go-live and aftercare
- Analyse customers’ current workflows, including planning, order entry and invoicing, and translate them into an efficient Qargo setup
- Configure the platform and deliver hands-on customer training
- Act as the main point of contact during implementation
- Check in regularly to ensure customer satisfaction, smooth transition and strong platform adoption
- Support pre-sales by analysing potential client needs and providing technical input during demos
- Capture insights and improvement opportunities and collaborate with Sales, Product and Engineering to optimise the solution
- Travel regularly across Belgium to meet customers
Requirements
What you’ll need- Operational background in transport or logistics (e.g. planning, dispatch), and curiosity about SaaS; or experience implementing complex SaaS solutions and an interest in logistics operations
- Self-starter who takes initiative and enjoys variety in their work
- Strong communication skills with both technical and non-technical audiences
- Customer-focused and passionate about delivering the best possible customer experience
- Proactive, organised, and flexible, thriving in a fast-paced, scaling environment
- Fluent in Dutch, Italian and English (both written and spoken)
- Full professional proficiency in Italian is required
- Valid driver’s license needed for customer visits
- Regular travel within Belgium is required
Benefits
Comp & perks- A competitive salary package
- A role with real responsibility, ownership, and impact
- Opportunities to grow alongside Qargo as it expands across Europe
- A flexible and trust-based working environment