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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in administering and improving central business applications, including Google Workspace and the Atlassian suite, while maintaining security and compliance standards. Proficient in incident management, technical support, and managing IT projects with a focus on user experience and operational efficiency.
Highest-signal resume keywords
Google Workspace ManagementIncident ManagementEDR Platform DeploymentSaaS Services KnowledgePortable Appliance Testing (PAT)
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Google Workspace ConfigurationIncident ResponseRoot Cause AnalysisVulnerability ManagementTechnical SupportAV Systems TroubleshootingIT Infrastructure KnowledgeNetworking FundamentalsOperating Systems UnderstandingCloud Asset Management
Soft Skills
Analytical MindsetProblem-SolvingOrganizational SkillsCommunication SkillsDetail-Oriented Approach
Tools & Technologies
Atlassian SuiteZenDeskSecurity ToolsGCPQualysWorkspace One
Industry Keywords
Business Continuity PlanningDisaster RecoveryService Desk ManagementUser Device InventoryUK Safety Standards
Tech Stack
Tools & technologiesCloudGoogle Cloud Platform
About the role
Key responsibilities & impact- Administer and continually improve central business applications such as Google Workspace, the Atlassian suite, ZenDesk and more
- Provide support for users across central business applications, including incident response, incident management and root cause analysis
- Improve and test business continuity and disaster recovery planning and processes
- Support the security program through security-related maintenance, investigations and best practices
- Maintain precise inventory records of user devices, cloud assets, configurations, access rights and associated costs
- Maintain the security posture of end-user devices, including vulnerability management
- Manage the internal service desk ticket queue with the wider team
- Support a variety of internal IT projects
- Deploy and manage security tools on end-user devices
- Provide proactive and reactive technical support for meeting-room technology
- Diagnose and resolve hardware, software and network-connectivity issues related to AV and IT equipment
- Perform regular checks, maintenance and setup for monitors, displays and related peripherals across company office locations
- Conduct Portable Appliance Testing (PAT) on relevant IT and AV equipment according to UK safety standards and maintain accurate testing records
- Apply technical understanding of IT infrastructure, networking fundamentals, operating systems and AV systems to troubleshoot integrated systems
Requirements
What you’ll need- At least 3 years of experience in a similar role
- Strong experience configuring and managing Google Workspace to Google best practices
- Demonstrable knowledge of deploying and managing an EDR platform
- Deep technical knowledge across a variety of SaaS services
- An analytical and problem-solving mindset
- A positive attitude and a willingness to learn
- Strong organisational skills with the ability to manage tasks while managing multiple priorities simultaneously
- Strong communication and interpersonal skills
- A proactive and detail-oriented approach to work
- The ability to explain technical concepts to non-technical audiences
- Autonomous working capability while also working as part of a team
- Agile mindset with the ability to adapt to changing priorities and requirements
- Desirable: Experience managing and administering a scaled public cloud instance, preferably GCP
- Desirable: Administration knowledge of Qualys and Workspace One