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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Account Management and Customer Success within the technology or SaaS sectors, focusing on retention, upselling, and cross-selling strategies. Proficient in building strong customer relationships and utilizing data-driven approaches to enhance customer satisfaction and product adoption.
Highest-signal resume keywords
Account ManagementCustomer SuccessUpsellingCross-SellingStrong Business Acumen
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account ManagementCustomer SuccessUpsellingCross-SellingData-Driven OutreachPortfolio ManagementCustomer RetentionProduct AdoptionTime ManagementRelationship Building
Soft Skills
Excellent CommunicationInterpersonal SkillsEmpathyTeam CollaborationProblem Solving
Tools & Technologies
MS OfficeGoogle WorkspaceCRM Software
Industry Keywords
SaaSEdtechCustomer SatisfactionCustomer EngagementTerritory Management
About the role
Key responsibilities & impact- Own retention and increase ARR from existing T3, T4 and T5 customers within a defined territory
- Build relationships and become a trusted advisor and advocate for customers
- Identify customer challenges early and work cross-functionally to address them
- Increase usage and grow customers within the Linewize Suite through upsell and cross-sell
- Maintain a high retention rate within the customer base
- Manage a portfolio of existing customers through email outreach, phone calls, meetings, and product check-ins
- Support customer adoption of the Linewize Product Suite through solution-oriented support and expansion efforts
- Increase customer satisfaction and enjoyment of the Linewize Product Suite
Requirements
What you’ll need- 4+ years of Account Management/Customer Success, preferably in the technology or SaaS space and managing large or strategic accounts
- Experience supporting multiple products and expanding customers into new products through upsell and cross-sell
- Bachelor’s degree or 4+ years of equivalent work experience
- Edtech experience preferred
- Strong business acumen
- Proficiency with MS Office, Google Workspace, CRM software
- Excellent communication and presentation skills
- Strong interpersonal and relationship-building skills
- Ability to quickly build relationships and maintain strong, long-term relationships
- Ability to prioritize customers/projects and manage multiple escalations
- Excellent time management skills and the ability to work effectively with a high degree of autonomy
- Comfortable using data to inform data-driven outreach, calendar management, and task assignment
- Desire to solve customer problems and grow customer usage, product base
- Ability to work effectively as part of a team to ensure the customer’s success
- High level of empathy for both your customer and internal stakeholders
- Full working rights required
Benefits
Comp & perks- Comprehensive benefits package including Medical, Dental, Vision, and 401K
- Paid Time Off
- Tech Allowance
- Proven career path forward, with real opportunities to progress your career into other teams and departments within the company
- Exposure to industry leading tech, developed in-house by an amazing engineering team
- Regular company wide lunch and learn sessions