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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Account Management and Customer Success within the technology or SaaS sectors, focusing on customer retention, upselling, and cross-selling strategies. Proficient in utilizing CRM software and data-driven approaches to enhance customer satisfaction and product adoption.
Highest-signal resume keywords
Account ManagementCustomer SuccessUpsell/Cross-Sell ExperienceCRM Software ProficiencyEdtech Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account ManagementCustomer SuccessUpsellCross-SellCRM SoftwareData-Driven OutreachProduct AdoptionPortfolio ManagementBusiness AcumenTime Management
Soft Skills
Communication SkillsInterpersonal SkillsRelationship BuildingOrganizational SkillsEmpathy
Tools & Technologies
MS OfficeGoogle WorkspaceCRM Software
Industry Keywords
SaaSEdtechCustomer RetentionCustomer SatisfactionSolution-Oriented Support
About the role
Key responsibilities & impact- Own retention and increase ARR from existing customers within a defined territory
- Build relationships and become a trusted advisor and advocate for customers
- Identify customer challenges early and work cross-functionally to address them
- Maintain accurate CRM data, including contact, product, and broader district data
- Increase usage and grow customers within the Linewize Suite through upsell and cross-sell
- Maintain a high retention rate within the customer base
- Manage a portfolio of existing customers through email outreach, phone calls, meetings, and product check-ins
- Support adoption of the Linewize Product Suite through solution-oriented support and expansion efforts
- Increase customer satisfaction and enjoyment of the Linewize Product Suite
Requirements
What you’ll need- 2+ years of Account Management/Customer Success preferably in the technology or SaaS space
- Experience supporting multiple products and expanding customers into new products (Upsell/Xsell)
- Bachelor’s degree or 4+ years of equivalent work experience
- Edtech experience preferred
- High level of business acumen
- Proficiency with MS Office, Google Workspace, CRM software
- Excellent communication and presentation skills
- Great interpersonal skills
- Ability to quickly build relationships and maintain said relationships
- Ability to prioritize customers/projects and manage multiple escalations
- Strong organizational and time management skills
- Comfortable using data to inform data-driven outreach, calendar management, and task assignment
- Desire to solve customer problems and grow customers usage, product base, etc
- Ability to work effectively as part of a team to ensure the customer’s success
- High level of empathy for both your customer and internal stakeholders
Benefits
Comp & perks- Learning Allowance
- Enhanced holiday & family leave
- Tech Allowance
- Benefits
- Proven career path forward, with real opportunities to progress your career into other teams and departments within the company
- Exposure to industry leading tech, developed in-house by an amazing engineering team
- Regular company wide lunch and learn sessions