Facilities Operations Analyst

QTS Data Centers

. Review and analyze company policies and operational processes .

Posted 9/15/2026full-timePhoenix • Arizona • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in data analysis, including proficiency in Excel for pivot tables and charting, while effectively managing project timelines and stakeholder communications. Strong ability to implement operational improvements and maintain vendor relationships to enhance organizational efficiency.

Highest-signal resume keywords

Data AnalysisRoot Cause AnalysisProject ManagementMicrosoft Office SuiteVendor Relationship Management

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data AnalysisExcel Pivot TablesRoot Cause AnalysisProject ManagementBudget ManagementOperational Metrics DevelopmentProcess ImprovementChartingDocumentationPerformance Tracking

Soft Skills

Effective Interpersonal SkillsStrong Writing SkillsOrganizational SkillsAttention to DetailIndependent Work

Tools & Technologies

Microsoft Office SuiteServiceNowScienceLogicSalesforce

Industry Keywords

Operational ProcessesPerformance MetricsThird-Party Provider ManagementStakeholder CollaborationCommunication Strategies

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Review and analyze company policies and operational processes
Aggregate and track recommended changes to written policies and procedures
Visualize data using charts, graphs, and reports to summarize findings for management
Analyze datasets and information to identify operational improvement opportunities
Act as steward for the Root Cause Analysis process; track and report program health, corrective action status, and lessons learned
Track and report status of portfolio Uptime Assessment actions
Assist in developing, implementing, and tracking departmental performance metrics
Develop and implement operational templates and communication strategies
Collaborate across multiple teams to improve operational efficiency and quality
Build and maintain working relationships with third-party providers, partners, and vendors supporting operational processes

Requirements

What you’ll need

Bachelor of Science (BS) degree or equivalent professional experience
3+ years of project management or related professional experience
Familiarity with Root Cause Analysis and/or Problem Management processes
Experience in data analysis, including use of Excel pivot tables, formulas, and charting
Proficiency with Microsoft Office Suite
Experience with, or willingness to learn, business applications and databases such as ServiceNow, ScienceLogic, and Salesforce
Experience managing, reforecasting, and reconciling budgets of $1M+ (preferred)
Experience managing 3rd party provider and vendor relationships (preferred)
Strong writing skills for creating clear and concise communications and templates
Effective interpersonal skills with ability to collaborate within the immediate team and with direct stakeholders
Organizational skills to prioritize work, balance multiple tasks, and meet deadlines
Attention to scope, tone, and quality in documentation and process updates
Ability to follow up on tasks in a timely manner, escalating when appropriate
Ability to work independently on assigned tasks while seeking guidance for complex issues
Strong analytical and troubleshooting skills
Demonstrated commitment to technical growth and learning new tools/applications
Behaviors and actions that align with QTS Values

Benefits

Comp & perks

Reasonable accommodations for individuals with disabilities during the employment process