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Global Process Owner – Hire to Retire
QTS Data Centers. Own end-to-end accountability for the Hire-to-Retire process domain and its design .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in end-to-end HR process ownership, governance, and design, with a strong focus on analytics, KPI development, and employee-centered process improvements. Proven ability to lead cross-functional teams and manage complex HR operations in large organizations.
Highest-signal resume keywords
End-To-End HR Process OwnershipGovernance LeadershipKPI Design and AnalyticsHR Operational ExcellenceChange Leadership
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Process DesignData FluencyRoot-Cause AnalysisControl DesignRisk ManagementEmployee-Data PrivacyAudit RequirementsProcess MetricsHR Technology IntegrationProcess Improvement
Soft Skills
Executive-Level CommunicationStakeholder AlignmentConflict ResolutionInfluence in Matrixed OrganizationsFacilitation
Tools & Technologies
WorkdayOracle Cloud HCMSAP SuccessFactorsMicrosoft CopilotAI and Automation Tools
Certifications & Qualifications
SHRM-SCPSPHRGPHRCIPDLean Six Sigma Black Belt
Industry Keywords
Hire-To-Retire ProcessHR OperationsEmployee LifecycleShared ServicesService-Level ManagementVendor GovernanceComplianceMulti-State HR OperationsGlobal HR OperationsWorkforce Transitions
Tech Stack
Tools & technologiesCloudOracle
About the role
Key responsibilities & impact- Own end-to-end accountability for the Hire-to-Retire process domain and its design
- Define and maintain global process design, scope, taxonomy, ownership, handoffs, and documentation
- Enforce process governance, stage gates, reconciliations, approval frameworks, and exception handling
- Establish and lead process council reviews
- Manage intake, prioritization, sequencing, and approval of process changes
- Develop and maintain process maps, SOPs, calendars, RACIs, control points, and KPI definitions
- Define and govern critical data elements, ownership, lineage, validation rules, and data quality thresholds
- Approve system changes affecting the end-to-end process and translate process standards into system requirements and embedded controls
- Apply and evolve the GPO Playbook for consistent documentation, governance rigor, and audit readiness
- Define, maintain, and report process KPIs
- Use analytics to identify bottlenecks, control gaps, root causes, and improvement opportunities
- Drive prioritized improvements to cycle time, quality, employee experience, and profitability
- Capture and report value realization of process improvements
- Support adoption through training guidance, communications, readiness criteria, and compliance reinforcement
- Coordinate rollout of process changes with functional stakeholders and enterprise change partners
- Establish standardized, scalable, compliant, and employee-centered employee-lifecycle processes from workforce planning and candidate attraction through separation and post-employment administration
- Enable informed workforce decisions, timely talent acquisition, accurate employee data, HR service delivery, payroll and benefits administration, and workforce transitions
Requirements
What you’ll need- Bachelor’s degree in Human Resources, Business, Operations, or a related field, or equivalent relevant experience
- 8+ years of progressive experience in HR operations, HR service delivery, HR transformation, or employee-lifecycle process leadership
- Experience operating within a major corporation of more than 5,000 employees, with exposure to complex, multi-location and/or global HR operations
- 5+ years in an enterprise process ownership, HR operations leadership, shared services, or transformation role with accountability for governance, standardization, controls, KPIs, and measurable outcomes
- Demonstrated breadth across multiple Hire-to-Retire processes
- Experience designing, standardizing, or materially improving end-to-end HR processes at scale
- Strong knowledge of HR operating models, policy-to-process translation, HR controls, employee-data privacy, records governance, and audit requirements
- Experience partnering with HR technology, data, payroll, finance, legal, security, and business teams
- Experience leading through influence in a highly matrixed organization
- Executive-level communication skills
- Experience using process metrics and analytics
- Familiarity with responsible use of AI and automation tools, including Microsoft Copilot
- Experience with U.S. multi-state HR operations
- Preferred: HR operations or global process ownership in an organization with 10,000+ employees
- Preferred: Workday, Oracle Cloud HCM, or SAP SuccessFactors experience
- Preferred: HR shared services, tiered service delivery, case management, outsourcing/vendor governance, and service-level management
- Preferred: Experience supporting mergers, acquisitions, rapid growth, reorganizations, or complex workforce transitions
- Preferred: Professional certification such as SHRM-SCP, SPHR, GPHR, CIPD, Lean Six Sigma Black Belt, or comparable credential
- Enterprise process architecture and end-to-end systems thinking
- HR operational excellence and employee-centered process design
- Control design, risk management, privacy, and compliance
- Data fluency, KPI design, root-cause analysis, and value realization
- Governance leadership, facilitation, conflict resolution, and decision framing
- Change leadership, stakeholder alignment, and sustained adoption
- Vendor and cross-functional service integration
- High judgment, discretion, and credibility with sensitive workforce matters
Benefits
Comp & perks- Roth and Traditional 401(k) matching contributions with immediate vesting
- Every employee is bonus or commission eligible
- Generous PTO, Paid Volunteer Days Plus Floating Holidays
- Stock Purchase Plan (SPP)
- 11 paid Holidays Annually/Holiday compensation when worked
- Pet and Legal Insurance
- Q-Rest Sabbatical Program
- Q-Anniversary Service Award Program
- Parental Leave
- Military Benefits Package
- QTS Charitable Matching Gift Program
- QTS Scholarship for Employee Dependents
- QTS Crisis Fund
- Wellness Program
- Tuition Reimbursement Program
- Reasonable accommodations for individuals with disabilities