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Lead – Credit & Lending Operations
Qualco Technology. Own the credit and lending operating model, including processes, controls, and service targets for origination, servicing, and collections .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in credit and lending operations, focusing on automation, process improvement, and compliance within a regulated banking environment. Proficient in managing operational KPIs, credit decisioning, and customer loan servicing while ensuring adherence to legal and regulatory standards.
Highest-signal resume keywords
Credit Operations ManagementAutomated DecisioningRegulatory ComplianceProcess AutomationData Analysis
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Credit OperationsLoan ServicingUnderwriting ExecutionCollections ManagementOperational KPI MonitoringBusiness Continuity PlanningData Quality ManagementCredit Policy TranslationIncident ResponsePortfolio Health Monitoring
Soft Skills
Strong Bias Toward ActionHands-On Problem SolvingCollaboration with Risk ManagementCustomer Query HandlingNegotiation Skills
Tools & Technologies
BI DashboardsAutomation ToolsCredit Scoring EnginesRegulatory Reporting SystemsContract Management Software
Industry Keywords
BankingCredit AdministrationLoan AdministrationRegulated EnvironmentAnti-Bribery and Corruption Policy
About the role
Key responsibilities & impact- Own the credit and lending operating model, including processes, controls, and service targets for origination, servicing, and collections
- Build an automation-first operation that scales through throughput rather than headcount
- Own and improve straight-through processing as the headline operational KPI
- Own the credit and lending operational scorecard, KPIs, incident response, and business continuity, including BCP/DRP testing
- Use operational data and BI dashboards to identify issues and automation opportunities
- Oversee automated credit decisioning, including scoring engine performance, approval and decline rates, and decision accuracy
- Execute manual credit assessments for cases requiring human decisions and approve, decline, or escalate within delegated authority
- Collaborate with Risk Management and credit intelligence on credit assessment workflows and automated decision logic
- Own the automated loan lifecycle, including booking, contract generation, disbursement, repayment collection, early repayments, and arrears management
- Own exception queues when straight-through processing breaks
- Monitor regulatory changes affecting loan terms and disclosures and update contract templates with Legal and Compliance
- Translate Credit Policy and Credit Manual requirements into operational workflows with engineering
- Handle escalated customer loan queries, complex disputes, early repayment edge cases, schedule modifications, and arrears negotiations
- Monitor portfolio health through dashboards and investigate and escalate anomalies
- Produce automated loan, regulatory, capital provider, and borrower reporting and own data quality
- Coordinate with Finance on interest accrual and provision feeds and review exceptions
- Own collections and recoveries, including arrears, hardship, and vulnerable customers
- Propose debt restructurings subject to independent sign-off and Board approval above defined thresholds
- Ensure compliance with the Group's Anti-Bribery and Corruption Policy and applicable regulations and promote ethical behavior through training and awareness
Requirements
What you’ll need- Degree in Economics, Finance, Business Administration, or a related field
- 6+ years in operations, with demonstrable experience in a banking (credit / loan administration) environment
- Proven experience in credit operations — underwriting execution, loan servicing, or collections in a regulated setting
- Strong bias toward action
- Hands-on when needed, with ability to automate and codify processes in playbooks before adding people
- Experience building or standing up credit operations for a new entity from scratch is a plus
- Process-excellence or automation-building experience with engineering teams is a plus
- Fluency in Greek and English (written and spoken)
- Completed military obligations, where applicable
- Application materials must be submitted in English
Benefits
Comp & perks- Competitive compensation
- Meal vouchers
- Annual bonus programs
- Cutting-edge IT equipment
- Mobile phone and data plan
- Modern facilities
- Free coffee and beverages
- Indoor parking
- In-house restaurant
- Private health insurance
- Occupational doctor
- Workplace counselor
- Nutritionist
- Onsite gym
- Wellness facilities
- Ping pong room
- Career and talent development tools
- Mentoring
- Coaching
- Personalized annual learning and development plan
- Employee referral bonus
- Regular wellbeing activities
- ESG activities
- Volunteering activities