Senior Delivery Manager – EU Institutions

Qualco Technology

. Own the successful delivery of Time & Materials (T&M), Fixed Price, and Managed Services engagements, ensuring contractual commitments and customer expectations are met.

Posted 10/17/2026full-timeBrussels • BelgiumSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing Time & Materials, Fixed Price, and Managed Services engagements while ensuring compliance with contractual commitments and customer expectations. Proficient in project management methodologies, financial oversight, and stakeholder communication to drive successful delivery outcomes.

Highest-signal resume keywords

Service Delivery ManagementProject ManagementContract ManagementFinancial ForecastingStakeholder Communication

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Hard Skills

Project ManagementService DeliveryResource PlanningRisk ManagementBudgetingKPI ManagementSLA ManagementAgile MethodologiesScrumPRINCE2

Soft Skills

Organizational SkillsAnalytical SkillsProblem-Solving SkillsCommunication Skills

Industry Keywords

Time & Materials ContractsFixed Price ContractsManaged ServicesConsultingPublic SectorEU InstitutionsGovernanceContinuous ImprovementMulticultural EnvironmentsChange Management

About the role

Key responsibilities & impact

Own the successful delivery of Time & Materials (T&M), Fixed Price, and Managed Services engagements, ensuring contractual commitments and customer expectations are met.
Manage framework contracts, service engagements, and implementation projects in line with contractual objectives.
Act as the primary point of contact for customers regarding delivery, operational matters, and escalations.
Plan, coordinate, and monitor project activities, resources, timelines, deliverables, and inter-project dependencies.
Monitor project performance, risks, issues, and milestones, ensuring timely mitigation and corrective actions.
Oversee resource planning, staffing, consultant onboarding/offboarding, and capacity management.
Manage delivery financials, including forecasting, burn-rate monitoring, utilization, effort tracking, and invoicing inputs.
Ensure accurate timesheet reporting and compliance with contractual requirements.
Ensure contractual KPIs and SLAs are achieved, monitored, and reported to customers and management.
Prepare and present delivery status reports, dashboards, KPIs, service reviews, and executive updates.
Lead stakeholder communication, governance forums, steering committees, service reviews, and working groups.
Coordinate internal teams, consortium partners, subcontractors, vendors, and customers to ensure successful delivery outcomes.
Support contract growth through change requests, contract extensions, service proposals, and new business opportunities.
Maintain project and contract governance artefacts, including action logs, risk registers, decision records, and delivery documentation.
Drive continuous improvement initiatives to enhance delivery efficiency, service quality, and customer satisfaction.
Ensure all activities and duties comply with regulatory requirements and support implementation of the Group Anti-Bribery and Corruption Policy.

Requirements

What you’ll need

University degree in Business Administration, Information Technology, Engineering, or a related field.
Minimum 5 years of experience in Service Delivery, Project Management, PMO, Consulting, or IT Services environments.
Proven experience managing T&M, Fixed Price, or Managed Services contracts and delivering customer engagements.
Strong understanding of project and service delivery methodologies, including Agile, Scrum, PM², PRINCE2, PMI, or similar frameworks.
Experience in resource planning, forecasting, budgeting, utilization management, risk management, and delivery governance.
Strong financial and commercial awareness, including contract management, burn-rate monitoring, KPI/SLA management, and reporting.
Experience managing customer relationships, stakeholder communication, escalations, and service reviews.
Strong organizational, analytical, problem-solving, and communication skills, with the ability to manage multiple priorities and stakeholders.
Experience working with distributed teams, subcontractors, consortium partners, and multicultural environments.
Experience consulting, public sector, or EU institutions will be considered an asset.
Excellent knowledge of Greek and English, both written and verbal.
Knowledge of a 3rd European language would be an asset.

Benefits

Comp & perks

A broad, high-visibility controlling role at the heart of an international group
Genuine international exposure across six entities and several jurisdictions
The opportunity to shape and standardize finance processes and to contribute to group-wide improvement projects
A competitive remuneration package
Hybrid working