Service Delivery Manager

Qualco Technology

. Manage delivery of infrastructure, cloud, workplace, and platform services, ensuring service continuity, performance, and compliance with agreed service levels .

Posted 11/4/2026full-timeLuxembourg • LuxembourgMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing the delivery of infrastructure, cloud, and managed services while ensuring compliance with service levels and regulatory requirements. Proven ability to coordinate multidisciplinary teams and maintain strong stakeholder relationships to achieve operational excellence.

Highest-signal resume keywords

ITIL Managing Professional CertificationService Level Agreement (SLA) TrackingKPI MonitoringInfrastructure ManagementCloud Services Delivery

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Service Catalogue Lifecycle ManagementVendor GovernanceSystem PatchingCompliance ManagementNetwork Infrastructure Services

Soft Skills

Stakeholder EngagementCustomer Satisfaction Management

Tools & Technologies

Windows EnvironmentLinux Environment

Certifications & Qualifications

ITIL 4 Strategic Leader Certification

Industry Keywords

Operational ExcellenceRisk ManagementService ContinuityContinuous Service ImprovementAnti-Bribery and Corruption Policy

Tech Stack

Tools & technologies

CloudLinux

About the role

Key responsibilities & impact

Manage delivery of infrastructure, cloud, workplace, and platform services, ensuring service continuity, performance, and compliance with agreed service levels
Coordinate internal technical teams and third-party service providers for incident resolution, service availability, operational excellence, and continuous service improvement
Serve as the primary stakeholder contact, monitoring and reporting service performance through SLAs, KPIs, and operational metrics
Ensure effective governance, risk management, and alignment with business requirements
Own end-to-end delivery of managed services, ensuring contractual commitments, service scope, quality standards, and customer expectations are met
Act as the primary operational customer contact, managing day-to-day service matters, expectations, escalations, and customer satisfaction
Ensure activities comply with regulatory requirements and support implementation of the Group Anti-Bribery and Corruption Policy

Requirements

What you’ll need

Bachelor’s degree in Information Technology, Computer Science, or a related field
Valid ITIL Managing Professional (ITIL MP) or ITIL 4 Strategic Leader (ITIL SL) certification is mandatory
At least five (5) years of professional experience in managing support services, including coordination of multidisciplinary teams, stakeholder engagement, SLA/KPI tracking, continuous service improvement, service catalogue lifecycle management, and vendor governance across complex environments
Proven experience managing the delivery of infrastructure, cloud, and managed services environments, ensuring service continuity and performance
Experience overseeing system patching, compliance, security, and network infrastructure services across Windows and Linux environments
Proven experience monitoring service delivery through SLAs and KPIs, coordinating technical teams and third-party vendors, and maintaining strong stakeholder relationships
Experience managing services within complex multi-stakeholder environments, ensuring effective coordination between business stakeholders, technical teams, and external service providers
Good command of both English (equal to B2 according to CERF) and French (equal to A2 according to CERF)

Benefits

Comp & perks

On-site opportunity in Luxembourg
Equal opportunity workplace committed to attracting, developing, promoting, and retaining employees based on ability and behavior
CV submission in English