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Service Desk Engineer
Qualco Technology. Act as the primary single point of contact for end-users across the group via phone, email, and self-service ticketing portal .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in IT Service Desk operations, including incident management, user support, and ITIL-aligned processes. Proficient in Microsoft 365 administration, troubleshooting across multiple operating systems, and ensuring compliance with regulatory standards.
Highest-signal resume keywords
ITIL Framework ExperienceMicrosoft 365 AdministrationIncident ManagementTechnical SupportProblem-Solving Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Windows 11 AdministrationMacOS AdministrationIOS AdministrationAndroid AdministrationMicrosoft Entra IDMicrosoft IntuneTCP/IP TroubleshootingDHCP KnowledgeDNS KnowledgeAsset Management
Soft Skills
Exceptional Communication SkillsAnalytical SkillsHigh Stress ToleranceTeamworkTask Prioritization
Tools & Technologies
Exchange OnlineAsset Management ToolVPN ConnectivityTelephony/VoIP ManagementMeeting Room AV Equipment
Certifications & Qualifications
BSc in Computer ScienceDiploma in Information Technology
Industry Keywords
IT Service DeskTechnical SupportOperational ComplianceService Level AgreementsCorporate Environment
Tech Stack
Tools & technologiesAndroidDNSiOSMacOSTCP/IPVoIP
About the role
Key responsibilities & impact- Act as the primary single point of contact for end-users across the group via phone, email, and self-service ticketing portal
- Log, classify, prioritize, and manage the end-to-end lifecycle of incidents and service requests in alignment with ITIL frameworks
- Investigate, diagnose, resolve, and escalate end-user technical issues to Tier 2 support
- Execute onboarding, offboarding, and employee-change workflows
- Create and modify accounts, provision and deprovision access, and provide basic IT induction
- Manage Microsoft Entra ID administration, credential and MFA resets, and licensing allocation
- Stage laptops, set up workspaces, provision hardware, and support office infrastructure relocations
- Manage hardware and software assets in the Asset Management tool
- Diagnose and troubleshoot software and hardware issues across Windows, macOS, iOS, Android, and Microsoft 365 / Office applications
- Manage endpoint and mobile-device enrollment through Microsoft Intune
- Investigate file/email release requests and analyze sign-in logs triggered by Microsoft Defender alerts
- Ensure activities comply with regulatory requirements and support implementation of the Group Anti-Bribery and Corruption Policy
- Oversee meeting-room AV equipment, video-conferencing readiness, and daily health checks
- Provide basic Tier-1 support for Wi-Fi, Ethernet, and VPN connectivity
- Administer Exchange Online, shared mailboxes, mail flow, telephony/call-center extensions, and corporate printing infrastructure
Requirements
What you’ll need- 1-3 years of solid experience in an IT Service Desk / Technical Support role
- Experience within a structured corporate or enterprise environment preferred
- Proven track record of operating within ITIL-aligned processes
- BSc/Diploma in Computer Science, Information Technology, or a related field
- Basic knowledge of Microsoft 365 ecosystem administration, including Microsoft Entra ID, Exchange Admin Center, and Microsoft Intune
- Hands-on experience with Windows 11, macOS, iOS, and Android administration
- Foundational knowledge of TCP/IP, DHCP, DNS, Wi-Fi, and VPN client troubleshooting
- Experience with print management systems and IP telephony / VoIP management desirable but not required
- Familiarity with IT asset management tools, equipment staging processes, and meeting room equipment support desirable but not required
- Strong understanding of operational compliance and SLAs
- Strong problem-solving, analytical, and troubleshooting skills
- Exceptional written and verbal communication skills in Greek and English
- Ability to explain complex technical issues to non-technical users
- High stress tolerance and ability to prioritize tasks under pressure
- Strong commitment to ownership and teamwork
- Application materials must be submitted in English
Benefits
Comp & perks- Competitive compensation
- Ticket restaurant card
- Annual bonus programs
- Cutting-edge IT equipment
- Mobile and data plan
- Modern facilities
- Free coffee and beverages
- Indoor parking
- Private health insurance
- Onsite occupational doctor
- Workplace counselor
- Flexible working model
- Hybrid/remote benefits
- Home equipment benefits
- Onsite gym
- Wellness facilities
- Ping pong room
- Career and talent development tools
- Mentoring
- Coaching
- Personalized annual learning and development plan
- Employee referral bonus
- Regular wellbeing, ESG, and volunteering activities