Care Coordinator

Qualicare Home Care

. Manage client referrals, intake calls, service conversion, onboarding, and ongoing care coordination .

Posted 10/9/2026full-timeLethbridge • CanadaMid-LevelSenior💰 CA$30 - CA$34 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client care coordination, including conducting assessments, developing care plans, and ensuring compliance with Alberta healthcare regulations. Proficient in managing caregiver onboarding and supporting interdisciplinary teams to enhance service delivery and client satisfaction.

Highest-signal resume keywords

Licensed Practical NurseClinical AssessmentCare CoordinationClient DocumentationAlberta Healthcare Regulations

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client AssessmentsCare Plan DevelopmentService Delivery MonitoringSchedulingHealthcare Administration

Soft Skills

CommunicationOrganizationProblem-SolvingCustomer ServiceCompassionate Approach

Tools & Technologies

Scheduling SoftwareElectronic Documentation

Certifications & Qualifications

Licensed Practical NurseCollege of Licensed Practical Nurses of Alberta (CLPNA)

Industry Keywords

Home HealthCaregiver SupportInterdisciplinary TeamsClient SatisfactionCompliance Requirements

About the role

Key responsibilities & impact

Manage client referrals, intake calls, service conversion, onboarding, and ongoing care coordination
Conduct in-home assessments, identify client needs and goals, and develop individualized care plans
Monitor service delivery, conduct client follow-ups, address concerns, and ensure care meets client needs and Qualicare standards
Consult with physicians and healthcare professionals and coordinate skilled services under appropriate supervision
Maintain accurate client documentation and review care logs
Support client satisfaction and participate in community education and outreach activities
Schedule and match caregivers to client engagements
Support caregiver onboarding, orientation, in-service education, and continuing education
Support HR in communicating applicable laws, regulations, and workplace requirements to caregivers
Respond to caregiver questions and concerns, investigate issues, and follow up promptly
Monitor care plan adherence and identify and report concerns
Participate in continuous improvement of client care and service delivery
Engage in professional development through training, conferences, and goal-setting
Perform other duties as assigned

Requirements

What you’ll need

Licensed Practical Nurse with current unencumbered licensure to practice professional nursing in Alberta
Minimum five (5) years of clinical experience, with at least half working in home health or a related healthcare organization
Experience supporting caregivers or interdisciplinary teams is an asset
Strong clinical assessment, communication, organization, and problem-solving skills
Experience in care coordination, client assessments, scheduling, or healthcare administration is preferred
Excellent customer service skills and a compassionate, client-focused approach
Ability to work independently, manage competing priorities, and make sound decisions
Comfortable using computers, scheduling software, and electronic documentation
Knowledge of Alberta healthcare regulations, home care standards, and provincial and federal compliance requirements
Familiarity with ALA and CDHCI programs is an asset
Currently registered and in good standing with the College of Licensed Practical Nurses of Alberta (CLPNA)

Benefits

Comp & perks

Bonus based on performance
Competitive salary/wages
Employee discounts
Health insurance at some locations
Paid time off
Flexible work arrangement and flexible scheduling options
Continuing education opportunities
Education and training through the QPath Career Program
Career advancement opportunities
Ongoing training, education, mentorship, and support
Work-life balance
Employee perks and recognition programs
Supportive and inclusive work environment