Clinical Implementation Specialist – EHR Platform

Qualifacts

. Assess clinical practices, state reporting, and patient treatment requirements; develop collaborative solutions and present recommendations .

Posted 10/13/2026full-timeUnited StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in SaaS/cloud implementation and EHR/EMR systems, with a strong focus on clinical practices and compliance. Proven ability to build relationships, resolve issues, and communicate effectively with clients and internal teams.

Highest-signal resume keywords

SaaS/Cloud Implementation ExperienceEHR/EMR ExperienceClinical Experience in Behavioral HealthData Visualization and Reporting AnalysisKnowledge of HIPAA Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Clinical Practices AssessmentProject Documentation ManagementConfiguration Requirements IdentificationSoftware Configuration ValidationEnd-User Training Preparation

Soft Skills

Exceptional Customer Service SkillsStrong Remote Collaboration SkillsQuick Problem-SolvingAttention to DetailOrganizational and Time Management Skills

Tools & Technologies

Project Management ToolsCRM SystemsEHR Platforms

Industry Keywords

CCBHCState-Specific Clinical RequirementsHIPAA Compliance

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Assess clinical practices, state reporting, and patient treatment requirements; develop collaborative solutions and present recommendations
Lead new customer implementations from kickoff through go-live
Resolve client inquiries promptly and maintain ownership through resolution
Maintain project documentation and communicate updates through agendas, minutes, and project management tools
Build and sustain positive, productive relationships with customers and internal teams
Identify configuration requirements and implement best practices using consultative techniques
Review and validate software configurations with customer implementation teams
Ensure quality of configured features and prepare customers for end-user training
Complete product training and adapt across multiple EHR platforms
Assess and creatively resolve a wide range of issues, suggesting alternative approaches
Document and track customer state and reporting requirements for compliance
Record customer interactions in CRM according to established standards
Participate in on-site visits as needed to gather data and understand workflows

Requirements

What you’ll need

Bachelor’s degree or equivalent experience required
Clinical experience in behavioral health or general healthcare
SaaS/cloud implementation experience
EHR/EMR experience preferred
Strong remote collaboration skills
Data visualization and reporting analysis expertise
Familiarity with CCBHC and state-specific clinical requirements; NY or CA preferred
Knowledge of HIPAA compliance
Exceptional written and oral customer service and communication skills
Quick, logical problem-solving with attention to detail and follow-through
Strong organizational and time management skills
Ability to travel up to 25%

Benefits

Comp & perks

Full-time employment
Hybrid work schedule in the Nashville or Tampa office
Equal opportunity and inclusive work environment