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Clinical Implementation Specialist, EHR Platform
Qualifacts. Assess clinical practices, state reporting, and patient treatment requirements; develop collaborative solutions and present recommendations .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in clinical practices and SaaS/cloud implementation, with a strong focus on EHR/EMR systems and compliance with HIPAA regulations. Proven ability to build relationships, manage projects, and deliver effective training solutions in a healthcare environment.
Highest-signal resume keywords
Clinical Experience in Behavioral HealthSaaS/Cloud Implementation ExperienceEHR/EMR ExperienceKnowledge of HIPAA ComplianceExceptional Customer Service Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Clinical Practices AssessmentProject Documentation ManagementSoftware Configuration ValidationCustomer State Reporting RequirementsEnd-User Training Preparation
Soft Skills
Problem-SolvingAttention to DetailOrganizational SkillsTime ManagementCommunication Skills
Tools & Technologies
Project Management ToolsCRM SystemsEHR Platforms
Industry Keywords
CCBHCState-Specific Clinical RequirementsHIPAA ComplianceHealthcare
Tech Stack
Tools & technologiesCloud
About the role
Key responsibilities & impact- Assess clinical practices, state reporting, and patient treatment requirements; develop collaborative solutions and present recommendations
- Lead new customer implementations from kickoff through go-live
- Resolve client inquiries promptly and maintain ownership through resolution
- Maintain project documentation and communicate updates through agendas, minutes, and project management tools
- Build and sustain productive relationships with customers and internal teams
- Identify configuration requirements and implement best practices using consultative techniques
- Review and validate software configurations with customer implementation teams
- Ensure configured features meet quality standards and prepare customers for end-user training
- Complete product training and adapt across multiple EHR platforms
- Assess and resolve issues creatively, suggesting alternative approaches
- Document and track customer state and reporting requirements for compliance
- Record customer interactions in CRM according to established standards
- Participate in on-site visits as needed to gather data and understand workflows
Requirements
What you’ll need- Bachelor’s degree or equivalent experience required
- Clinical experience in behavioral health or general healthcare
- SaaS/cloud implementation experience
- EHR/EMR experience preferred
- Familiarity with CCBHC and state-specific clinical requirements; NY or CA preferred
- Knowledge of HIPAA compliance
- Exceptional written and oral customer service and communication skills
- Quick, logical problem-solving with attention to detail and follow-through
- Strong organizational and time management skills
- Ability to travel up to 25%
- Candidates must work a hybrid schedule in either the Nashville or Tampa office; remote candidates will not be considered
Benefits
Comp & perks- Equal opportunity employer
- Inclusive work environment committed to diversity
- Hybrid work schedule in either the Nashville or Tampa office location