Cohort Services Manager

Qualified Health

. Lead implementation of Chat and Assistant Builder tools for new health system partners .

Posted 11/4/2026full-timeRemote • United StatesMid-LevelSenior💰 $140,000 - $160,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in training and enablement within healthcare AI, focusing on effective communication, stakeholder engagement, and program management. Capable of developing tailored content and facilitating training sessions to enhance user adoption and operational impact.

Highest-signal resume keywords

Training And EnablementContent CreationPublic SpeakingProgram ManagementHealthcare AI

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Content DraftingCurriculum DevelopmentUser TrainingWorkflow ImplementationEngagement Communication

Soft Skills

Organizational SkillsFacilitationStakeholder ManagementCommunication Skills

Tools & Technologies

Chat ToolsAssistant Builder ToolsOn-Demand Learning Platforms

Industry Keywords

HealthcareHealth TechChange ManagementUser AdoptionClient Engagement

About the role

Key responsibilities & impact

Lead implementation of Chat and Assistant Builder tools for new health system partners
Coordinate with client stakeholders and internal teams to deliver smooth, on-schedule rollouts with appropriate communications and trainings
Plan and execute engagement communications to build awareness and motivate clinical and non-clinical staff to use the platform
Support change champion cohorts who model adoption and advocate for AI within departments
Deliver live training sessions and develop role-specific guides and quick-start resources
Use technology to make learning and adoption easier
Develop on-demand collateral to deepen user skills and introduce new use cases
Run ongoing engagement communications highlighting capabilities, outages, success stories, and re-engagement initiatives
Host cross-client training sessions and facilitate user office hours
Gather feedback to refine curriculum, materials, delivery, and the product
Convene department-leader collaboratives to identify, prioritize, and scale high-value use cases
Build workflow implementation packages connecting use cases to measurable impact
Develop department-level and executive-facing case studies
Help plan and run Qualified Circle, a peer network for health system AI executives
Create packages enabling the customer success team to share and pitch proven solutions to other health systems

Requirements

What you’ll need

3–6+ years of experience in a role combining training/enablement, content creation, and event or program management
Experience ideally in healthcare, health tech, or a related field
Excellent written communication skills, with experience drafting or editing content for external publication
Confident public speaker and facilitator, comfortable presenting to varied audiences from frontline staff to executives
Strong organizational skills and ability to manage multiple workstreams and deadlines simultaneously
Experience working directly with health system stakeholders or other enterprise clients is a plus
Genuine interest in healthcare AI and desire to help health systems adopt it thoughtfully and effectively
Legally authorized to work in the United States for any employer without requiring sponsorship now or in the future

Benefits

Comp & perks

Equity packages
Robust medical, dental, and vision insurance
Flexible working hours
Hybrid work options
Inclusive environment that fosters creativity and innovation