Customer Success Manager

Qualifyze

. Build and maintain strong relationships with pharmaceutical clients post-sale .

Posted 10/27/2026full-timeRemote • Taiwan, Hong KongMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer success management, focusing on relationship building, account retention, and satisfaction metrics. Proficient in utilizing CRM tools like HubSpot to enhance customer engagement and operational efficiency.

Highest-signal resume keywords

Customer Success ManagementAccount ManagementCRM Tools (HubSpot)Bilingual Communication (English and Chinese)Pharmaceutical Industry Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Excellent Communication SkillsInterpersonal SkillsStrong Organizational SkillsProactive MindsetAttention to Detail

Tools & Technologies

HubSpot

Industry Keywords

PharmaceuticalLife SciencesCustomer EngagementRetentionNPSCSATAudit JourneyDynamic EnvironmentStartup ExperienceAPAC Market

About the role

Key responsibilities & impact

Build and maintain strong relationships with pharmaceutical clients post-sale
Guide customers through the audit journey, ensuring smooth coordination and high satisfaction
Conduct regular check-ins and act as the first point of contact for operational and support matters
Support onboarding, adoption, and ongoing engagement across a high volume of accounts
Drive success metrics including credit consumption, CSAT, NPS, retention, and renewals
Collaborate with Account Managers on strategic growth opportunities
Maintain accurate CRM records in HubSpot, ensuring smooth handovers and visibility across teams
Share customer feedback and data insights to improve products and services
Manage a portfolio of accounts across the APAC market throughout the customer lifecycle

Requirements

What you’ll need

Proven experience in a customer-facing role (Customer Success, Account Management, Client Support or similar)
Excellent communication and interpersonal skills in English and Chinese
Any additional languages are a plus
Strong organizational skills and attention to detail
Proactive and solution-oriented mindset
Ability to work independently and as part of a team
Comfortable in a dynamic, fast-paced, and changing environment
Previous experience in a startup or scale-up is a strong plus
Interest in the pharma or life sciences industry
Experience working with CRM tools; HubSpot preferred
Citizenship or a work permit for the country applied for

Benefits

Comp & perks

Flexible schedules throughout the year
Option to work from abroad for up to 45 days per year
All necessary work equipment (laptop, headphones, etc.)
Annual in-person all-company event and celebration in Europe
Individual coaching and mentoring on your development roadmap within Qualifyze