Junior N1 IT Support Technician

Quality Digital

. Respond to and resolve technical tickets both onsite and remotely .

Posted 10/7/2026full-timeRio de Janeiro • BrazilJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in technical support, including installation and maintenance of hardware and software, user account administration in Microsoft 365 and Active Directory, and network configuration. Proficient in analyzing and resolving technical issues while ensuring compliance with SLAs and quality standards.

Highest-signal resume keywords

Level 1 Technical SupportWindows Operating SystemsMicrosoft 365 AdministrationActive Directory ManagementITIL Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportNetwork ConfigurationTCP/IPDNSDHCPVPNWi-FiTicket Management ToolsMonitoring SystemsTechnical Documentation

Soft Skills

Strong Communication SkillsInterpersonal SkillsAnalytical SkillsProblem-Solving SkillsTeamwork

Tools & Technologies

Service Desk ToolRemote Access Tools

Certifications & Qualifications

ITIL CertificationMicrosoft CertificationCompTIA Certification

Industry Keywords

Information TechnologyNetworkingInformation SystemsCorporate EnvironmentsStructured Cabling

Tech Stack

Tools & technologies

DNSTCP/IP

About the role

Key responsibilities & impact

Respond to and resolve technical tickets both onsite and remotely
Install, configure, and maintain computers, laptops, printers, and peripherals
Provide support for Windows operating systems and corporate applications
Configure and provide basic support for TCP/IP, DNS, DHCP, VPN, and Wi-Fi networks
Administer user accounts, permissions, and groups in Microsoft 365 and Active Directory environments
Monitor and record support interactions in a Service Desk tool
Analyze, diagnose, and resolve incidents and service requests
Support the implementation of infrastructure and technology projects
Prepare and maintain technical documentation and operating procedures
Ensure compliance with established SLAs and quality standards
Report to the Operations Supervisor or IT Coordinator

Requirements

What you’ll need

Technical diploma or an ongoing/completed degree in Information Technology, Networking, Information Systems, or a related field
Previous experience in Level 1 technical support
Knowledge of Windows operating systems
Knowledge of Microsoft 365, Active Directory, and remote access tools
Knowledge of network infrastructure and structured cabling
Experience with ticket management tools
ITIL, Microsoft, or CompTIA certifications
Knowledge of monitoring systems
Experience supporting medium- and large-sized corporate environments
Strong communication and interpersonal skills
Proactive approach and sense of urgency
Analytical and problem-solving skills
Organization and ability to manage priorities
Teamwork and customer service focus
Availability for field support and occasional on-call shifts

Benefits

Comp & perks

Meal and/or food allowance
Medical and dental insurance
Pharmacy partnerships with discounts on medications
Childcare assistance in accordance with current policy
Partnership with SESC offering a variety of cultural and leisure activities
Partnerships for language and technology studies, as well as access to a course platform
Payroll-deducted loans at attractive rates
Financial education program
Corporate University and learning paths
Referral program with opportunities for prizes and bonuses
Group life insurance
Environment conducive to learning and professional growth
Performance evaluations and feedback
Onsite, remote, hybrid, or field-based work, depending on operational needs