Junior Support Technician

Quality Digital

. Log, monitor, and manage first- and second-level support tickets .

Posted 10/20/2026full-timeCuritiba • BrazilJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing support tickets and providing exceptional customer service through effective communication and problem-solving skills. Proficient in utilizing Service Desk tools and knowledge bases to enhance operational efficiency and user experience.

Highest-signal resume keywords

Ticketing SystemsHelp Desk ExperienceNetwork TroubleshootingPOS Systems KnowledgeService Desk Tools

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Network TroubleshootingDesktop ComputingSoftware and Hardware SupportMicrosoft OfficeWindows KnowledgeService Desk ToolsTicketing SystemsPOS SystemsVoice Support ToolsChat Support Tools

Soft Skills

Strong Communication SkillsLogical ReasoningTeam CollaborationWillingness to Learn

Tools & Technologies

Service Desk ToolsKnowledge Base ManagementKCS Portal

Industry Keywords

Technical SupportCustomer ServiceRetail SystemsSupport Metrics MonitoringProcedure Management

About the role

Key responsibilities & impact

Log, monitor, and manage first- and second-level support tickets
Provide support to stores regarding systems, POS, processes, operational questions, promotions, and store organization
Assist users via voice and chat
Identify and resolve issues while seeking the best possible user experience
Route and escalate tickets when necessary
Monitor service and productivity metrics, ensuring quality and target attainment
Consult, use, and contribute to updating the knowledge base
Create and update procedures, support scripts, and solutions for recurring issues in the KCS portal
Work with support teams to identify opportunities to improve processes and service

Requirements

What you’ll need

High school diploma
Knowledge of network troubleshooting, desktop computing, software and hardware, Service Desk tools, operating systems, and Microsoft Office
Preferred: previous experience in Help Desk, Service Desk, technical support, or customer service
Knowledge of ticketing systems
Basic knowledge of Windows, networks, and peripherals
Experience with POS or retail systems
Knowledge of voice and chat support tools
Familiarity with knowledge bases and procedure management
Experience monitoring service metrics
Availability to work a 6-on/1-off schedule across different shifts between 8:00 a.m. and 8:00 p.m.
Strong communication skills, logical reasoning, and the ability to work as part of a team
Willingness to learn new systems and processes

Benefits

Comp & perks

An environment conducive to learning and professional growth
Performance reviews and feedback focused on continuous development
Meal and/or food allowance
Medical and dental insurance
Pharmacy partnerships offering discounts on medications
Childcare assistance in accordance with the applicable policy
Partnership with SESC offering a variety of cultural and leisure activities
Partnerships for language and technology studies, as well as access to a course platform
Payroll-deducted loans at attractive rates
Financial education program
Corporate University and learning pathways
Referral program with opportunities for prizes and bonuses
Group life insurance
Hybrid work