Junior Technical Support Specialist

Quality Digital

. Log and manage first- and second-level support tickets .

Posted 10/3/2026full-timeSão Paulo • BrazilJunior💰 R$1,900 - R$2,100 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing support tickets and troubleshooting hardware and software issues, with a strong focus on operating systems, Microsoft Office, and network configurations. Capable of creating and maintaining knowledge bases and support documentation to enhance service delivery.

Highest-signal resume keywords

Ticket ManagementHardware TroubleshootingSoftware InstallationNetwork ConfigurationService Desk Tools

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Operating SystemsMicrosoft OfficeNetwork TroubleshootingSoftware TroubleshootingPIN PadsThermal PrintersVPN ConfigurationIP SettingsDirectory MappingTechnical Support

Tools & Technologies

Service Desk ToolsKCS Portal

Industry Keywords

First-Level SupportSecond-Level SupportSupport TicketsTechnical Follow-UpKnowledge Base

About the role

Key responsibilities & impact

Log and manage first- and second-level support tickets
Provide support for operating systems, software installation, Microsoft Office, networks, printers, and peripherals
Perform maintenance on desktops, laptops, PIN pads, thermal printers, self-service kiosks, and internal software
Contact vendors and provide technical follow-up with partners and Fields
Perform directory mapping
Configure Exchange email, user profiles, VPNs, and IP settings
Monitor, handle, and update tickets in the queue, preventing backlogs that could affect the SLA and reducing the outstanding ticket backlog
Create and update the knowledge base, procedures, support scripts, and troubleshooting solutions in the KCS portal

Requirements

What you’ll need

High school diploma
Knowledge of network, microcomputing, software, and hardware troubleshooting
Knowledge of Service Desk tools
Knowledge of operating systems and Microsoft Office
Knowledge of PIN pads, thermal printers, and payment methods
Availability to work from 4:00 p.m. to 10:00 p.m., on a 6-days-on/1-day-off schedule, six hours per day
Availability to work and attend in-person training in the future
Currently pursuing a degree in Technology or a related field is a plus
One to three years of experience is a plus

Benefits

Comp & perks

Meal and/or food allowance
Medical and dental insurance
Pharmacy discount program
Childcare assistance in accordance with current policy
Partnership with SESC
Partnerships supporting language and technology studies, as well as access to a course platform
Payroll-deducted loans at attractive rates
Financial education program
Corporate University and learning pathways
Referral program with the possibility of awards and bonuses
Group life insurance
An environment conducive to learning and professional growth
Performance reviews and feedback focused on continuous development