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Senior Infrastructure Analyst
Quality Digital. Administer and support Microsoft 365, Exchange Online, and Exchange Server environments.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in administering Microsoft 365, Exchange Online, and Active Directory environments, with a strong focus on security, automation using PowerShell, and advanced troubleshooting in high-availability settings. Proven ability to enhance IT solutions and support critical infrastructure through effective communication and teamwork.
Highest-signal resume keywords
Microsoft 365 AdministrationActive Directory ManagementPowerShell AutomationAdvanced TroubleshootingSecurity and Access Control
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Microsoft 365Exchange OnlineActive DirectoryAzure Active DirectoryPowerShellSCCM/MECMDNSWSUSGPOWindows Server
Soft Skills
Analytical SkillsProblem-Solving SkillsCommunication SkillsOrganizational SkillsTeamwork
Tools & Technologies
Microsoft IntuneEndpoint ManagerMicrosoft Defender
Certifications & Qualifications
AZ-104MS-102MD-102SC-300
Industry Keywords
Infrastructure AnalystCloud ComputingModern WorkplaceITIL Processes
Tech Stack
Tools & technologiesAzureCloudDNS
About the role
Key responsibilities & impact- Administer and support Microsoft 365, Exchange Online, and Exchange Server environments.
- Manage and maintain Active Directory (AD) and Azure Active Directory (Entra ID) environments.
- Administer Microsoft infrastructure services, including DNS, GPO, WSUS, and SCCM/MECM.
- Implement, monitor, and optimize security, access, and authentication policies.
- Perform advanced troubleshooting and resolve highly critical incidents.
- Conduct root cause analyses (RCA) and propose preventive and corrective actions.
- Develop scripts and automations using PowerShell.
- Participate in migration, upgrade, and modernization projects for Microsoft environments.
- Provide technical support to N1 and N2 teams, serving as an escalation point.
- Create and maintain technical documentation and operating procedures.
- Ensure the availability, performance, security, and governance of managed environments.
- Work on innovative and sustainable IT solutions to enhance clients’ businesses.
Requirements
What you’ll need- Bachelor’s degree completed or in progress in Computer Science, Information Systems, Systems Analysis and Development, or a related field.
- Solid experience as an N3 Infrastructure Analyst.
- Advanced knowledge of Active Directory (AD), Azure Active Directory (Entra ID), Microsoft 365, Exchange Online and on-premises Exchange, DNS, SCCM/MECM, WSUS, GPO, and Windows Server.
- Experience troubleshooting large-scale corporate environments.
- Knowledge of automation using PowerShell.
- Knowledge of security, identity management, and access control.
- Ability to work in critical, high-availability environments.
- Strong analytical and problem-solving skills.
- Consultative and hands-on approach.
- Excellent communication and interpersonal skills.
- Proactivity and a strong sense of urgency.
- Strong organizational and prioritization skills.
- Teamwork and knowledge-sharing abilities.
- Focus on continuous improvement and operational excellence.
- Microsoft certifications (AZ-104, MS-102, MD-102, SC-300, or equivalent) are a plus.
- Experience with Microsoft Intune and Endpoint Manager is a plus.
- Knowledge of Microsoft Defender is a plus.
- Experience with Cloud Computing and Modern Workplace projects is a plus.
- Experience with ITIL processes is a plus.
Benefits
Comp & perks- An environment that supports learning and professional growth
- Performance reviews and feedback focused on the continuous development of our people
- Meal and/or food allowance
- Medical and dental insurance for you and your family
- Pharmacy partnerships offering discounts on medications
- Childcare assistance in accordance with current policy
- Partnership with SESC, offering a variety of cultural and leisure activities
- Partnerships for language and technology studies, as well as access to a course platform
- Payroll-deducted loans at attractive rates, plus a financial education program
- Corporate University and learning pathways
- Referral program with opportunities for prizes and bonuses
- Group life insurance
- Hybrid work