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Service Delivery Manager
Quality Digital. Serve as the primary point of contact for clients, maintaining strong relationships and ensuring value is delivered in line with expectations .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership and project management capabilities, with a focus on product lifecycle management, agile methodologies, and client relationship management. Proficient in guiding teams through product discovery and enhancement initiatives while ensuring alignment with business goals.
Highest-signal resume keywords
Leadership ExperienceProduct Lifecycle ManagementAgile MethodologiesProject Management CertificationsE-Commerce Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Product DiscoveryProject Resource AllocationBudget ManagementTime TrackingROI Tracking
Soft Skills
Client Relationship ManagementTeam MotivationFeedback FacilitationCollaboration
Certifications & Qualifications
Project Management CertificationProgram Management CertificationProduct Management CertificationAgile Practices Certification
Industry Keywords
E-CommerceSoftware DevelopmentNPS MonitoringEnhancement ProjectsAction Plans
About the role
Key responsibilities & impact- Serve as the primary point of contact for clients, maintaining strong relationships and ensuring value is delivered in line with expectations
- Conduct monthly on-site visits for each client, where possible
- Monitor client NPS and drive improvement initiatives
- Maintain a backlog with quarterly planning for enhancement projects, encouraging upselling and cross-selling
- Develop the project/product roadmap
- Guide Product Owners on new projects/products
- Manage project resource allocation and budgets
- Ensure teams execute action plans and provide visibility into progress
- Manage time tracking, time-off banks, and overtime, planning compensatory time when needed
- Guide, listen to, and advise all parties involved
- Lead, engage, and motivate the team
- Conduct and follow up on feedback sessions, support Individual Development Plans (IDPs), and escalate to the Chapter Lead when necessary
- Support the team in resolving issues in collaboration with technical teams
- Ensure departmental processes are applied across projects
- Support the Sales team in shaping new projects/products
- Collaborate with Architecture and Design teams during the discovery of new projects/products
- Support financial decision-making and track the ROI of projects/products within the program
Requirements
What you’ll need- Leadership experience
- Strong experience across the product lifecycle
- Experience leading Product Discovery initiatives
- Certifications in project, program, product management, and agile practices
- Knowledge of agile methodologies and frameworks
- Experience in e-commerce
- Technical knowledge of Software Development is a plus
- Advanced or fluent English and Spanish are a plus
Benefits
Comp & perks- An environment conducive to learning and professional growth
- Performance reviews and feedback focused on continuous development
- Meal and/or food allowance
- Medical and dental insurance
- Pharmacy partnerships offering discounts on medications
- Childcare assistance in accordance with current policy
- Partnership with SESC offering a variety of cultural and leisure activities
- Partnerships for language and technology studies, as well as access to a course platform
- Payroll-deducted loans at attractive rates
- Financial education program
- Corporate University and learning paths
- Referral program with opportunities for prizes and bonuses
- Group life insurance