Junior Service Desk Agent

Quality & Reliability S.A.

. Provide first-line ICT Service Desk support to end users .

Posted 11/11/2026full-timeBarcelona • SpainJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing ICT Service Desk support, including user administration and application support, while ensuring security and confidentiality. Proficient in configuring and maintaining desktops, laptops, and printers in a network environment, with a strong service-oriented attitude.

Highest-signal resume keywords

ICT Service Desk SupportUser AdministrationMicrosoft Windows 11Desktop ConfigurationMicrosoft 365 Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ICT Service Desk SupportUser AdministrationDesktop ConfigurationApplication SupportNetwork Environment Support

Soft Skills

Organizational SkillsProblem-Solving SkillsService-Oriented AttitudeAbility to PrioritizeTeam Collaboration

Tools & Technologies

Microsoft Windows 11Microsoft 365Microsoft TeamsMicrosoft IntuneSCCM

Industry Keywords

Security ClearanceConfidentiality AgreementEnd-User SupportWorkplace SupportPeripherals Support

About the role

Key responsibilities & impact

Provide first-line ICT Service Desk support to end users
Support user workplaces, including desktops, laptops, printers and other peripherals
Install and configure software
Provide application support
Support day-to-day ICT department operations
Support users with new IT technologies introduced during the contract

Requirements

What you’ll need

A secondary education diploma
At least 2+ years of experience in ICT service desk and end-user support
Knowledge of Microsoft Windows 11 and hardware, including desktops, laptops and printers
Experience configuring, administering and supporting desktops, laptops, printers and other shared resources in a network environment
Experience in user administration, including creating, maintaining and updating platform images, with attention to security and confidentiality
Good organizational and problem-solving skills
Service-oriented attitude
Ability to prioritize and deliver on time to agreed standards
Ability to work autonomously and in a team
Good command of written and spoken English
Nice to have: experience with Microsoft 365, Microsoft Teams and Microsoft Intune or SCCM
A security clearance and confidentiality agreement may be required