Senior Service Desk Agent

Quality & Reliability S.A.

. Provide first-line ICT Service Desk support to end users .

Posted 11/11/2026full-timeBarcelona • SpainSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in ICT Service Desk support, focusing on user administration, software installation, and hardware configuration. Proficient in Microsoft Windows 11 and Microsoft 365, with strong organizational and problem-solving skills to enhance user experience.

Highest-signal resume keywords

ICT Service Desk SupportUser AdministrationMicrosoft Windows 11Microsoft 365Problem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Software InstallationHardware ConfigurationDesktop SupportLaptop SupportPrinter SupportNetwork AdministrationPlatform Image MaintenanceUser SupportSecurity AwarenessConfiguration Management

Soft Skills

Organizational SkillsService-Oriented AttitudeTime ManagementTeam CollaborationAutonomous Work

Tools & Technologies

Microsoft TeamsMicrosoft IntuneSCCM

Certifications & Qualifications

Secondary Education Diploma

Industry Keywords

End-User SupportICT OperationsNetwork EnvironmentConfidentiality

About the role

Key responsibilities & impact

Provide first-line ICT Service Desk support to end users
Support user workplaces, including desktops, laptops, printers and other peripherals
Install and configure software
Provide application support
Support day-to-day ICT department operations
Support users with new IT technologies introduced during the contract

Requirements

What you’ll need

A secondary education diploma
At least 5+ years of experience in ICT service desk and end-user support
Knowledge of Microsoft Windows 11 and hardware, including desktops, laptops and printers
Experience configuring, administering and supporting desktops, laptops, printers and other shared resources in a network environment
Experience in user administration, including creating, maintaining and updating platform images, with attention to security and confidentiality
Good organizational and problem-solving skills
Service-oriented attitude
Ability to prioritize and deliver on time to agreed standards
Ability to work autonomously and in a team
Good command of written and spoken English
Experience with Microsoft 365, Microsoft Teams and Microsoft Intune or SCCM (nice to have)