Senior Support Engineer

Quality & Reliability S.A.

. Analyzing end users’ business requirements, proposing solutions, and anticipating and owning problems .

Posted 11/11/2026full-timeBarcelona • SpainSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in ICT infrastructure support and engineering, with a strong focus on cybersecurity, database management, and cloud services. Proven ability to analyze business requirements, propose solutions, and mentor junior engineers while maintaining high standards of service delivery.

Highest-signal resume keywords

ICT Infrastructure SupportCybersecurity ProductsMicrosoft AzureLinux Operating SystemsMentoring Junior Engineers

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Database ManagementStorage InfrastructuresBackup InfrastructuresVirtualization TechnologiesMicrosoft Windows Technologies

Soft Skills

Organizational SkillsProblem-Solving SkillsService-Oriented AttitudeCommunication Skills

Tools & Technologies

Microsoft 365VMwareHyper-VRed Hat LinuxOracle SQL ServerMicrosoft SQL ServerCiscoFortinetPalo Alto

Industry Keywords

ICT ServicesService Desk SupportOperational MaintenancePerformance SecurityPreventative Maintenance

Tech Stack

Tools & technologies

AzureCloudCyber SecurityLinuxMS SQL ServerOracleSQLVMware

About the role

Key responsibilities & impact

Analyzing end users’ business requirements, proposing solutions, and anticipating and owning problems
Participating in the design, implementation and evolution of ICT services and infrastructure
Supporting the management and maintenance of ICT services and environments (production, preproduction, test)
Assisting with operational aspects of the ICT infrastructure: patches, upgrades, preventative maintenance, performance, security and backups
Acting as second-level support for the Service Desk
Mentoring junior support engineers

Requirements

What you’ll need

A secondary education diploma
At least 5+ years of experience in ICT infrastructure support and engineering
Working knowledge of several of these areas: cybersecurity products and solutions, database management servers, storage and backup infrastructures, Linux operating systems, Microsoft cloud services, Microsoft Windows technologies and virtualization technologies
Very good organizational and problem-solving skills, a service-oriented attitude, and the ability to prioritize, deliver on time to agreed standards and work both autonomously and in a team
Excellent oral and written communication skills in English, and the ability to interact effectively with client representatives
Hands-on experience with technologies of the client environment, such as Microsoft Azure and Entra ID, Microsoft 365, VMware or Hyper-V, Red Hat Linux, Oracle or Microsoft SQL Server, Cisco, Fortinet or Palo Alto (nice to have)
Previous experience mentoring or coaching junior engineers (nice to have)