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Service Delivery Manager
Quality & Reliability S.A.. Identify customer needs and oversee service delivery within the business context .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in service delivery management, overseeing team processes, and managing finances within the ICT services sector. Proficient in conflict resolution, resource planning, and effective communication with stakeholders in the fusion energy domain.
Highest-signal resume keywords
Service Delivery ManagementTeam LeadershipIncident ManagementBudget ManagementITIL v4 Certification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Service DeliveryIncident ManagementEscalation ProceduresApplication AdministrationIT Governance
Soft Skills
People ManagementConflict ResolutionOrganizational SkillsProblem-SolvingCommunication Skills
Tools & Technologies
IT InfrastructureEnd-User SupportPlatform Management
Certifications & Qualifications
University Degree in Computer ScienceITIL v4 Certification
Industry Keywords
Fusion EnergyICT ServicesThird-Party Services
About the role
Key responsibilities & impact- Identify customer needs and oversee service delivery within the business context
- Lead the service delivery team, manage conflict and ensure team processes and tasks run efficiently
- Manage finances and budgets
- Find ways to reduce costs without sacrificing customer satisfaction
- Support ICT services for a European organization in the field of fusion energy
- Oversee end-user support, workplace and platform management, IT infrastructure and security, application administration, and IT governance
Requirements
What you’ll need- A university degree in Computer Science or a related field
- At least 3+ years of experience in service delivery management
- Proficiency in leading both physical and virtual teams, with solid people management and leadership skills
- Experience in dealing with services provided by third parties
- In-depth knowledge of escalation procedures, incident management and other service delivery disciplines
- Ability to train and guide junior team members
- Strong organizational skills, resource planning and problem-solving skills
- Excellent oral and written communication skills in English, and the ability to interact effectively with client representatives
- ITIL v4 certification is nice to have