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Service Desk Agent
Quality & Reliability S.A.. Provide first-line ICT Service Desk support to end users .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing first-line ICT Service Desk support, including installation and configuration of software, and troubleshooting hardware issues for end users. Proficient in Microsoft Windows 11 and familiar with Microsoft 365 and Microsoft Teams, with strong communication skills in English.
Highest-signal resume keywords
ICT Service Desk SupportMicrosoft Windows 11Hardware SupportMicrosoft 365English Proficiency
ATS Keywords
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Hard Skills
ICT Service Desk SupportSoftware InstallationApplication SupportHardware TroubleshootingDesktop SupportLaptop SupportPrinter Support
Soft Skills
Service-Oriented AttitudeTeam CollaborationAutonomous Work
Tools & Technologies
Microsoft 365Microsoft Teams
Certifications & Qualifications
Secondary Education Diploma
Industry Keywords
Fusion EnergyEnd-User Support
About the role
Key responsibilities & impact- Provide first-line ICT Service Desk support to end users
- Support user workplaces, including desktops, laptops, printers and other peripherals
- Install and configure software
- Provide application support
- Act as the first point of contact for end users
- Support ICT services for a European organization in the field of fusion energy
- Occasional work outside normal hours may be requested
Requirements
What you’ll need- A secondary education diploma
- At least 1+ year of experience in ICT service desk or end-user support
- Knowledge of Microsoft Windows 11 and of hardware (desktops, laptops, printers)
- Ability to work both autonomously and in a team, with a service-oriented attitude
- Working knowledge of written and spoken English
- Familiarity with Microsoft 365 and Microsoft Teams (nice to have)