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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in client-facing account management, operational coordination, and performance management within IT services. Proficient in financial forecasting, data analysis, and maintaining stakeholder relationships in both Hungarian and English.
Highest-signal resume keywords
Client-Facing Account ManagementPerformance ManagementFinancial ForecastingStakeholder ManagementIT Services Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Excel SkillsData Quality ManagementSOW/WO/PO Terms KnowledgeProject Delivery UnderstandingService Models Grasp
Soft Skills
Trust BuildingDifficult Conversation HandlingCollaborative StyleSound JudgementStructured Follow-Through
Tools & Technologies
Professional-Services Automation SystemsContract Workflow KnowledgeVendor-Portal Knowledge
Industry Keywords
IT ServicesBankingRegulated ClientsService TransitionCross-Country Coordination
About the role
Key responsibilities & impact- Serve as the main point of contact for client-assigned employees and relevant subcontractors
- Coordinate the full assignment lifecycle from onboarding and client integration through changes, extensions, redeployment and offboarding
- Manage performance and development cycles using client and employee feedback
- Identify and escalate performance, retention or wellbeing concerns
- Build relationships with hiring managers, project leads and key client stakeholders
- Manage operational commercial follow-through, including extensions, rate reviews, PO/WO continuity and onboarding/offboarding
- Represent Qualysoft specialists based on technical fit and business value
- Qualify new needs and identify opportunities across Qualysoft services
- Maintain accurate assignment data covering headcount, dates, capacity, rates, costs, PO/WO/SOW coverage, timesheets and planned changes
- Prepare monthly forecasts covering billable FTE, utilisation, revenue and Margin 1 drivers
- Coordinate month-end readiness with Finance & Controlling
- Flag expiring orders, uncovered delivery, idle capacity, early departures and margin pressure
- Connect individual assignments to service quality, customer relationships and the broader Qualysoft portfolio
Requirements
What you’ll need- At least five years in IT services
- At least three years in a client-facing role combining account/service management, consultant or people coordination, and commercial responsibility
- Experience with specialists working within enterprise client teams is particularly relevant
- Ability to build trust with technical colleagues and hiring managers
- Ability to conduct difficult conversations and turn customer insight into qualified opportunities
- Practical grasp of IT roles, project delivery and service models
- Confidence discussing SOW/WO/PO terms, extensions, rate cards, billability, utilization and contribution-margin drivers
- Comfort with monthly forecasting and data quality
- Strong Excel skills and ability to provide clear variance explanations
- Careful handling of commercially sensitive and personal information
- Strong communication and stakeholder-management skills in Hungarian and English
- Ownership, sound judgement, structured follow-through and collaborative style
- Experience in banking or other regulated clients, service transition or managed-services exposure, contract workflow/vendor-portal knowledge, timesheet or professional-services automation systems, and cross-country coordination are advantageous
Benefits
Comp & perks- Continuous learning opportunities
- Development opportunities
- Stable background
- Transparent and open team culture
- Opportunities to work with the latest technologies
