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Qualysoft

Client Success Manager, People Success

Qualysoft

. Serve as the main point of contact for client-assigned employees and relevant subcontractors .

Posted 10/5/2026full-timeBudapest • HungaryMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client-facing account management, operational coordination, and performance management within IT services. Proficient in financial forecasting, data analysis, and maintaining stakeholder relationships in both Hungarian and English.

Highest-signal resume keywords
Client-Facing Account ManagementPerformance ManagementFinancial ForecastingStakeholder ManagementIT Services Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Excel SkillsData Quality ManagementSOW/WO/PO Terms KnowledgeProject Delivery UnderstandingService Models Grasp
Soft Skills
Trust BuildingDifficult Conversation HandlingCollaborative StyleSound JudgementStructured Follow-Through
Tools & Technologies
Professional-Services Automation SystemsContract Workflow KnowledgeVendor-Portal Knowledge
Industry Keywords
IT ServicesBankingRegulated ClientsService TransitionCross-Country Coordination

About the role

Key responsibilities & impact
  • Serve as the main point of contact for client-assigned employees and relevant subcontractors
  • Coordinate the full assignment lifecycle from onboarding and client integration through changes, extensions, redeployment and offboarding
  • Manage performance and development cycles using client and employee feedback
  • Identify and escalate performance, retention or wellbeing concerns
  • Build relationships with hiring managers, project leads and key client stakeholders
  • Manage operational commercial follow-through, including extensions, rate reviews, PO/WO continuity and onboarding/offboarding
  • Represent Qualysoft specialists based on technical fit and business value
  • Qualify new needs and identify opportunities across Qualysoft services
  • Maintain accurate assignment data covering headcount, dates, capacity, rates, costs, PO/WO/SOW coverage, timesheets and planned changes
  • Prepare monthly forecasts covering billable FTE, utilisation, revenue and Margin 1 drivers
  • Coordinate month-end readiness with Finance & Controlling
  • Flag expiring orders, uncovered delivery, idle capacity, early departures and margin pressure
  • Connect individual assignments to service quality, customer relationships and the broader Qualysoft portfolio

Requirements

What you’ll need
  • At least five years in IT services
  • At least three years in a client-facing role combining account/service management, consultant or people coordination, and commercial responsibility
  • Experience with specialists working within enterprise client teams is particularly relevant
  • Ability to build trust with technical colleagues and hiring managers
  • Ability to conduct difficult conversations and turn customer insight into qualified opportunities
  • Practical grasp of IT roles, project delivery and service models
  • Confidence discussing SOW/WO/PO terms, extensions, rate cards, billability, utilization and contribution-margin drivers
  • Comfort with monthly forecasting and data quality
  • Strong Excel skills and ability to provide clear variance explanations
  • Careful handling of commercially sensitive and personal information
  • Strong communication and stakeholder-management skills in Hungarian and English
  • Ownership, sound judgement, structured follow-through and collaborative style
  • Experience in banking or other regulated clients, service transition or managed-services exposure, contract workflow/vendor-portal knowledge, timesheet or professional-services automation systems, and cross-country coordination are advantageous

Benefits

Comp & perks
  • Continuous learning opportunities
  • Development opportunities
  • Stable background
  • Transparent and open team culture
  • Opportunities to work with the latest technologies