Support Specialist

Quandri

. Provide prompt and professional responses to customer inquiries and deliver high-quality, timely support .

Posted 11/10/2026full-timeVancouver • CanadaMid-LevelSenior💰 CA$60,000 - CA$80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer support with a strong understanding of AI and automation technologies, while effectively managing incident responses and cross-departmental collaboration. Proficient in troubleshooting technical issues and articulating solutions with empathy and clarity.

Highest-signal resume keywords

Customer Support ExperienceAI And Automation TechnologiesIncident ManagementTechnical TroubleshootingCross-Departmental Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Ticket ManagementTechnical Issue DiagnosisData AnalysisKnowledge Hub Article WritingSupport Automation Tools

Soft Skills

Excellent CommunicationDetail-OrientedOrganizational SkillsEmpathyAdaptability

Tools & Technologies

Support Tech StacksCustomer Bots

Industry Keywords

Insurance Industry KnowledgeSeries A–C Stage CompaniesTicket Data Analysis And Reporting

About the role

Key responsibilities & impact

Provide prompt and professional responses to customer inquiries and deliver high-quality, timely support
Oversee ticket management, including timelines, updates, and ticket closure
Investigate, troubleshoot, and diagnose technical issues and communicate solutions clearly
Collaborate with Customer Success, Implementation, Product, Engineering, and other internal stakeholders
Relay customer feedback and contribute suggestions for product enhancements or bug fixes
Monitor customer bots and proactively escalate challenges
Write Knowledge Hub articles to help brokerages resolve issues independently
Analyze ticket data to identify patterns and improve support efficiency
Support incident management by determining severity and streamlining communications
Own projects that improve support, customer service, and cross-functional collaboration

Requirements

What you’ll need

3+ years direct experience working in customer support
Strong understanding of AI and automation technologies
Based on the West Coast or ability to work standard working hours between 9am–6pm PDT
Experience with a technically complex product
Technically curious with a desire to learn product function and new technologies
Ability to investigate, troubleshoot, and resolve support inquiries
Ability to coordinate customer escalations and incident management
Skilled in cross-departmental work to ensure speedy resolutions to customer-reported issues
Ability to clearly articulate solutions while displaying empathy and patience
Detail-oriented and organized, with excellent time management skills
Excellent written and verbal communication
Comfortable working in a fast-paced environment and adaptable to change
Bonus: experience in Series A–C stage companies, support tech stacks, support automation tools, content writing, insurance industry knowledge, ticket data analysis and reporting

Benefits

Comp & perks

Employee stock options based on experience level
Comprehensive health benefits, including Lifestyle Spending Account
Four weeks of paid vacation per year
Work anywhere in the world for 60 days of the year