Relationship Management and Customer Success Back Office Specialist

Quanta Previdência

. Assist participants through Quanta’s Relationship Management Center channels by providing information, updating registration details, supporting plan reviews, and addressing their various needs throughout the participant journey .

Posted 9/29/2026full-timeFlorianópolis • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication and customer service skills while effectively managing participant interactions and adhering to compliance regulations. Capable of organizing information and processes to enhance participant experience and support relationship management initiatives.

Highest-signal resume keywords

Customer Service ExperienceCommunication SkillsPensions KnowledgeAdaptabilityTeam Collaboration

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Strong CommunicationAdaptabilitySense of UrgencyTeam Collaboration

Tools & Technologies

Management Systems

Industry Keywords

Customer SuccessPensionsRetirement BenefitsBrazil's General Data Protection Law (LGPD)Voice of the Customer (VoC)

About the role

Key responsibilities & impact

Assist participants through Quanta’s Relationship Management Center channels by providing information, updating registration details, supporting plan reviews, and addressing their various needs throughout the participant journey
Receive requests, questions, and complaints, understand participants’ needs, and seek fast and effective solutions
Communicate clearly, empathetically, and objectively, serving as a link between participants and Quanta’s various departments
Record and keep information about service interactions and communications up to date in Quanta’s management systems
Identify and verify participants before providing services or processing transactions, following internal procedures, protecting personal data, and complying with Brazil’s General Data Protection Law (LGPD)
Encourage service evaluations and contribute to gathering feedback and strengthening the Voice of the Customer (VoC)
Monitor requests, activities, and deadlines, contributing to well-organized processes and high-quality deliverables
Support the organization of records and documents, as well as communication with participants and pensioners
Monitor updates to applicable pension legislation and regulations
Support assistance programs and participant relationship initiatives

Requirements

What you’ll need

Currently pursuing a university degree
Experience in customer service, Customer Success, or financial institutions
Completed university degree (a plus)
Experience in pensions or retirement benefits (a plus)
Strong communication skills
Adaptability
Sense of urgency
Willingness to work collaboratively as part of a team

Benefits

Comp & perks

Meal/Food Allowance: BRL 1,820.29 + BRL 250.00
Transportation allowance
Health insurance—with no co-payment and no cost for you or your dependents
Dental insurance—with no co-payment and no cost for you
Employer contribution to a private pension plan
Childcare, nanny, or early childhood education allowance
Life insurance
Education assistance (after six months)
Profit-Sharing Program twice a year (based on performance indicators and results)
Birthday day off
Wellness program
Training and development opportunities
Hybrid work
Creative, challenging, and collaborative environment
Best-in-class technologies
Opportunities to implement best practices and create new ones