Customer Solutions Consultant

quantilope

. Ensure clients run and utilize purchased solutions such as BBHT, Category Twins, and advanced quantitative studies .

Posted 10/10/2026full-timeRemote • New York • United StatesMid-LevelSenior💰 $80,000 - $97,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in market research and consumer insights, with a strong focus on client training and onboarding. Proficient in quantitative methods and survey design, ensuring effective product adoption and client engagement.

Highest-signal resume keywords

Market Research ExperienceSurvey Design and AnalysisQuantitative Methods KnowledgeClient Training and OnboardingAgile Insights Platform

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Survey DesignQuantitative AnalysisConjoint AnalysisMaxDiffTURFSegmentationBrand Tracking

Soft Skills

CollaborationClient EngagementProblem Solving

Tools & Technologies

Agile Insights PlatformBBHTCategory TwinsEmail Invite ModuleTyping ToolsAPI Connections

Industry Keywords

Consumer InsightsResearch SaaSProduct AdoptionAccount Usage Metrics

About the role

Key responsibilities & impact

Ensure clients run and utilize purchased solutions such as BBHT, Category Twins, and advanced quantitative studies
Proactively resolve or escalate product adoption bottlenecks
Enable subscription-included features including quinn Search, norms, heat maps, DIQ, Email Invite Module, Typing Tools, and API connections
Onboard client leads and team members through Academy training to independently building and running research projects
Monitor account usage metrics and intervene before low usage impacts renewal
Join late-stage sales cycles to manage pre- to post-sale handovers
Provide adoption feedback to Product and track feature uptake and adoption barriers
Identify expansion opportunities and hand contextualized opportunities to pre-sales
Answer clients’ research needs using the Agile Insights Platform

Requirements

What you’ll need

Experience in market research, consumer insights, or a client-facing role at a research SaaS company
Hands-on experience with survey design and analysis
Working knowledge of quantitative methods including Conjoint, MaxDiff, TURF, and segmentation
Familiarity with brand tracking
Proven track record of running client training, onboarding sessions, and enablement programs
Ability to collaborate with Client Development teams without crossing commercial boundaries
US-based
Availability to work US business hours

Benefits

Comp & perks

Flexible PTO
Flexible working hours
Remote/hybrid opportunities
Opportunity to work abroad for up to 6 weeks per year
Dedicated learning budget for every employee
Company-wide workshops
Health insurance
Dental insurance
Vision insurance
Support of certified mental health first aiders
Quantiwell days: global mental health days twice a year
401k program with a 3.5% annual match
Team offsites
Summer and holiday parties