Platform Enablement Consultant – SaaS Consumer Insights Platform

quantilope

. Manage and resolve complex escalations from users or quinn using the platform, ticketing systems, and AI tools .

Posted 11/12/2026full-timeRemote • New York • United StatesMid-LevelSenior💰 $75,000 - $86,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing complex escalations and resolving technical issues within a SaaS environment, leveraging strong analytical skills and a deep understanding of market research fundamentals. Capable of educating clients on platform capabilities while advocating for enhancements based on user feedback.

Highest-signal resume keywords

Technical Support ExperienceMarket Research FundamentalsAI Tools ProficiencyAnalytical SkillsSaaS Environment Adaptability

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical AptitudeSurvey Flow MechanicsQuestion RoutingSkip PatternsPipingQuota DefinitionsScreening CriteriaBug InvestigationWorkflow OptimizationData Analysis

Soft Skills

CommunicationClient AdvocacyTrainingProblem-SolvingCollaboration

Tools & Technologies

Ticketing SystemsAI ToolsSupport Queue Analysis

Industry Keywords

SaaS EnablementMarket Research OperationsClient EmpowermentTechnical PrecisionData Inconsistencies

About the role

Key responsibilities & impact

Manage and resolve complex escalations from users or quinn using the platform, ticketing systems, and AI tools
Act as the bridge between users and Product
Investigate unexpected platform behaviors and isolate software bugs, user error, or flawed survey logic
Coordinate with Product to drive resolutions
Review quinn-generated outputs for technical precision
Identify hallucinations, data inconsistencies, and logic gaps in automated questionnaire designs
Educate and train customers on platform capabilities
Empower clients to build and run research independently
Rapidly master the evolving platform
Analyze support queue trends and recommend workflow optimizations
Capture client friction points and advocate for targeted platform enhancements

Requirements

What you’ll need

Degree in Information Systems, Business, a related analytical field, or equivalent practical experience in technical support, SaaS enablement, or market research operations
Deep technical aptitude
Strong analytical skills
Understanding of market research fundamentals and survey flow mechanics
Knowledge of question routing, skip patterns, piping, quota definitions, and screening criteria
Ability to leverage AI tools and identify hallucinations, mis-statements, or logic gaps
Ability to translate technical issues, bug investigations, and survey workflows into clear guidance
Ability to thrive in a fast-paced SaaS environment
Ability to improve support workflows, knowledge base resources, and customer success metrics

Benefits

Comp & perks

Flexible PTO
Flexible working hours
Remote/hybrid opportunities
Opportunity to work abroad for up to 6 weeks per year
Dedicated learning budget for every employee
Company-wide workshops
Health, dental, and vision benefits
Support of certified mental health first aiders
Quantiwell days twice a year
401k program
3.5% annual match
Team offsites
Summer and holiday parties