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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in driving end-to-end sales cycles for CCaaS and CX transformation, leveraging AI-driven solutions and cloud ecosystems. Proven ability to build executive-level relationships and deliver impactful presentations while managing complex stakeholder engagements.
Highest-signal resume keywords
CCaaS Sales ExperienceCX Transformation StrategyAI-Driven SolutionsCloud Ecosystem KnowledgeConsultative Selling
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
CX TransformationContact Center OperationsAPI IntegrationsData AnalyticsSales ForecastingGTM StrategyMicroservices ArchitectureOmnichannel EngagementJourney MappingSolution Architecture
Soft Skills
Excellent CommunicationStorytellingInfluencing StakeholdersSelf-DrivenEntrepreneurial Mindset
Tools & Technologies
Genesys Cloud CXNICE CXoneFive9Amazon ConnectGoogle GECXDialogflow CXAgent AssistCX InsightsCrestaSierra AI
Certifications & Qualifications
Bachelor's DegreeMaster's/MBA Preferred
Industry Keywords
B2B SalesCustomer ExperienceCX EcosystemsVirtual AgentsConversational AIIntelligent Self-ServiceContact Center AnalyticsExecutive-Level RelationshipsCost OptimizationRevenue Uplift
Tech Stack
Tools & technologiesAWSAzureCloudGoogle Cloud PlatformMicroservices
About the role
Key responsibilities & impact- Own and drive end-to-end sales cycles for CCaaS and CX transformation opportunities in a B2B environment
- Define CX transformation strategies covering automation, personalization, and AI-led augmentation across the customer lifecycle
- Lead consultative selling engagements focused on cost optimization, CSAT improvement, revenue uplift, and agent productivity
- Prepare and deliver technical and business presentations on AI-driven CX transformation
- Lead discovery, problem definition, journey mapping, experience redesign, solution architecture, and roadmap development
- Demonstrate and prototype virtual agents, conversational AI, agent assist, real-time guidance, contact center analytics, and enterprise integrations
- Identify and qualify opportunities across contact center and broader CX ecosystems
- Drive intelligent self-service, agent augmentation, omnichannel orchestration, voice and conversation intelligence, and customer journey analytics use cases
- Design scalable architectures using CCaaS platforms such as Genesys Cloud CX, NICE CXone, Five9, and Amazon Connect
- Collaborate with Solution Architects, Data Science, and Engineering teams to translate business problems into AI-driven solutions, develop offerings, and build reusable accelerators and GTM assets
- Recommend enterprise architectures, integration strategies, and platform ecosystems on Google Cloud and other hyperscalers
- Stay current on GenAI, conversational AI, and CX platform trends
- Build and maintain executive-level customer relationships as a trusted advisor
- Travel to customer sites, conferences, and industry events as required
Requirements
What you’ll need- 10+ years of experience in sales, presales, or solution consulting in CCaaS, CX, or related domains
- Proven experience selling large-scale CX transformation programs
- Strong understanding of contact center operations, including IVR/IVA, ACD and routing strategies, omnichannel engagement, workforce management and reporting
- Experience with modern CX and AI platforms, including Google GECX, Dialogflow CX, Agent Assist, CX Insights, Cresta, and Sierra AI
- Strong exposure to cloud ecosystems; GCP preferred, AWS/Azure a plus
- Experience with sales forecasting and GTM strategy, complex deal structuring and stakeholder management, and channel and partner ecosystems
- Strong understanding of API integrations and microservices architectures
- Strong understanding of data platforms and analytics in CX contexts
- Ability to identify and resolve technical objections
- Ability to influence technical and business stakeholders
- Data-driven mindset with ability to leverage market insights and customer data
- Excellent communication, storytelling, and executive presentation skills
- Self-driven, entrepreneurial mindset suitable for a fast-paced environment
- Bachelor's degree required
- Master's/MBA preferred
- Willingness to travel 50% to client sites across the US
Benefits
Comp & perks- Global and diverse culture built on transparency, diversity, integrity, learning and growth
- Opportunities to innovate and excel in professional and personal life
- Great Place to Work certification
- Career growth opportunities