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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in proteomics, protein biology, and mass spectrometry, with strong capabilities in technical support, customer training, and effective communication. Proficient in managing customer interactions and driving product utilization through collaboration with sales and technical teams.
Highest-signal resume keywords
Proteomics ExpertiseTechnical Support ExperienceCustomer TrainingCommunication SkillsLab Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
ProteomicsProtein BiologyMass SpectrometryCell BiologyBiochemistryNGSTechnical TroubleshootingExperimental PlanningDemo Report DraftingInstrument Utilization
Soft Skills
Excellent Written CommunicationExcellent Oral CommunicationInitiative
Tools & Technologies
QSI ProductsQSI InstrumentsQSI ReagentsQSI SoftwareSFDC
Industry Keywords
Life SciencesTechnical SupportCustomer AdvocacyMarket DevelopmentProduct Management
Tech Stack
Tools & technologiesSFDC
About the role
Key responsibilities & impact- Master protocols, applications, and troubleshooting for all QSI products
- Understand proteomic applications and align QSI products and applications with market needs
- Communicate technical details of QSI products and applications in pre-sales meetings
- Lead technical discussions with customers
- Conduct seminars and present technical datasets
- Identify customer needs and provide solutions using QSI instruments, reagents, kits, and applications
- Draft experimental plans and set expectations during product evaluations
- Draft and present demo reports
- Manage onsite and remote onboarding of QSI products and software
- Conduct onsite training on QSI instruments, software, and reagent workflows
- Drive instrument utilization through collaboration with sales and customer project plans
- Manage technical support cases via SFDC, email, phone, and site visits
- Determine when instrument repairs are needed and initiate repair processes
- Troubleshoot instrument, software, kit, and application problems and escalate as needed
- Participate in tradeshows and drive customer advocacy
- Provide input on application notes and technical collateral
- Promote product positioning and messaging in customer interactions
- Champion customer-requested applications to Market Development and Product Management
- Report to the Senior Director, Field Applications and Services
- Collaborate with sales, product management, market development, and marketing
Requirements
What you’ll need- 4-year bachelor’s degree in life sciences, biology, or related field
- Masters/PhD preferred but not required if have 5+ years lab experience
- Prior employment in similar technical support role required OR combination of lab experience with technical support component
- Experience in proteomics, protein biology, or mass spectrometry
- Theoretical or technical background in Cell Biology, Biochemistry, NGS
- Excellent written/oral communication skills
- Takes initiative
- Ability to travel up to 75% (3 weeks per month)
Benefits
Comp & perks- Discretionary bonus program
- Equity as part of the compensation package