Customer Strategy Manager

Quartile

. Own relationships with a portfolio of 15+ key mid-market accounts .

Posted 10/7/2026contractRemote • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client relationship management, utilizing data-driven insights to optimize advertising strategies and achieve business outcomes. Proficient in coordinating cross-functional teams and navigating complex client interactions while maintaining strong communication and trust.

Highest-signal resume keywords

Client Relationship ManagementData Analysis and RecommendationsMicrosoft Excel ProficiencyStrong Communication SkillsE-Commerce and Digital Advertising Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisKPI MonitoringCampaign OptimizationClient ReportingProblem DiagnosisBudget AllocationPerformance EvaluationProject ManagementAdvisory WorkRevenue and Profitability Analysis

Soft Skills

Strong OwnershipResilienceCuriosityTrust BuildingConflict Resolution

Tools & Technologies

Microsoft ExcelGoogle AnalyticsAmazon AdsGoogle AdsMeta AdsMicrosoft Advertising

Industry Keywords

Digital AdvertisingE-CommerceRetailAdvertising TechnologyConsultingFinancial ServicesCommercial Account ManagementOperations

About the role

Key responsibilities & impact

Own relationships with a portfolio of 15+ key mid-market accounts
Understand clients’ business goals, priorities, and challenges
Monitor KPIs, investigate underperformance, and connect advertising results to broader business objectives
Develop data-backed recommendations and work with channel strategists on campaign optimizations
Lead weekly or biweekly client meetings and align on next steps
Guide challenging conversations, address concerns, and explain trade-offs
Prepare client reports and quarterly business reviews
Coordinate with internal teams to resolve issues and fulfill client commitments
Identify opportunities to expand partnerships through additional channels, budget allocation, and testing initiatives
Build expertise in Quartile’s platform, digital advertising, e-commerce, and retail
Share recurring client needs and improvement opportunities with Product and Technology teams
Partner with Implementation during onboarding to support a smooth transition into account management

Requirements

What you’ll need

3+ years of professional experience in a client-facing role involving advisory work, relationship management, or responsibility for business outcomes
Ability to use data to diagnose problems, identify performance drivers, evaluate options, and recommend practical next steps
Proficiency in Microsoft Excel, including formulas, lookup functions, pivot tables, and organizing and analyzing datasets
Strong communication skills and ability to explain complex information clearly with evidence-based recommendations
Experience navigating difficult client conversations, managing disagreement, and constructively challenging assumptions while maintaining trust
Sound judgment and resilience when handling competing priorities, changing circumstances, and ambiguous problems
Strong ownership, follow-through, and coordination skills
Curiosity and willingness to learn new tools, business models, and advertising concepts
Fluent spoken and written English
Experience advising on revenue, profitability, investment, or operational decisions is nice to have
Experience in consulting, financial services, commercial account management, operations, or similar client-analysis roles is nice to have
Experience managing a client portfolio or multiple complex projects is nice to have
Familiarity with e-commerce, retail, digital advertising, or advertising technology is nice to have
Exposure to Amazon Ads, Google Ads, Meta Ads, Microsoft Advertising, or Google Analytics is nice to have
Experience in a fast-paced environment with changing priorities is nice to have

Benefits

Comp & perks

Equal opportunity employer committed to diversity, inclusion, and belonging
Product training, roadmap sessions, and ongoing learning
Remote work arrangement in Brazil