Warranty Coordinator

QubicaAMF Worldwide - Bowling Products

. Accurately enter, process, and follow warranty and shortage orders through the JD Edwards (JDE) system .

Posted 11/3/2026full-timeMechanicsville • Virginia • United StatesJuniorMid-Level💰 $40,000 - $45,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in JD Edwards (JDE) for processing warranty and shortage orders, alongside strong Microsoft Excel skills for maintaining spreadsheets and reporting. Capable of effective communication and collaboration with internal departments to ensure timely order processing.

Highest-signal resume keywords

JD Edwards (JDE) ProficiencyMicrosoft Excel ExpertiseData Entry AccuracyOrganizational SkillsCustomer Service Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryOrder ProcessingSpreadsheet MaintenanceReportingOrder Coordination

Soft Skills

CommunicationTeamworkOrganizational SkillsFlexibilityAttention to Detail

Tools & Technologies

JD Edwards (JDE)Microsoft Excel

Industry Keywords

Warranty OrdersShortage OrdersOrder ManagementTechnical SupportInternal Departments

About the role

Key responsibilities & impact

Accurately enter, process, and follow warranty and shortage orders through the JD Edwards (JDE) system
Review and acknowledge warranty and shortage requests from Order Management, Installation, and Technical Support
Follow up with customers and internal departments to track parts requiring return
Track warranty and shortage orders in JDE and coordinate with internal departments for timely, accurate processing
Maintain spreadsheets supporting order entry, tracking, and reporting
Maintain current product knowledge and stay informed about changes affecting order coordination and computer configuration
Share product, system, and process information with coworkers
Assist coworkers and maintain positive relationships with internal customers
Cross-train on order entry and provide backup support to the JDE Order Entry team and International Project Coordinators
Perform additional related duties as assigned
No direct supervisory responsibilities
Travel is not required

Requirements

What you’ll need

Must be at least 18 years of age
Associate degree and two years of related experience, or an equivalent combination of education and experience
Strong Microsoft Excel skills, including maintaining spreadsheets for order entry and reporting
Strong data-entry skills with a high level of accuracy and attention to detail
Expertise in MS Excel
Working knowledge of JD Edwards (JDE) preferred
Ability to work effectively in a general office environment
Ability to coordinate with internal departments and provide coverage as business needs require
Must be flexible to have at least one person in person when others are out
Ability to manage multiple priorities, follow directions, multitask, and meet changing workload demands
Strong communication, organizational, teamwork, and customer-service skills
Willingness to cross-train and provide backup support
Ability to occasionally lift and/or move items in excess of 30 pounds

Benefits

Comp & perks

Medical, dental, and vision insurance
401(k) with employer contribution
PTO
Paid Holidays
On-site fitness center
Hybrid work arrangement with 2 days a week from home once trained