Junior Infrastructure Analyst

Queiroz Cavalcanti Advocacia

. Provide user support for Microsoft 365 tools, including Teams, SharePoint, and Exchange Online, performing basic user, group, and access-permission management .

Posted 11/10/2026full-timeRecife • BrazilJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in user support for Microsoft 365 tools and IT infrastructure management, with a solid understanding of Windows Server administration and network connectivity. Capable of monitoring and resolving issues in virtualized environments and maintaining technical documentation.

Highest-signal resume keywords

Microsoft 365 User SupportWindows Server AdministrationNetwork TroubleshootingTechnical Support ExperienceVMware Administration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Microsoft 365Windows ServerActive DirectoryTCP/IPDNSDHCPVeeam Backup & ReplicationTechnical SupportInformation Security ToolsVPN

Soft Skills

Strong Communication SkillsLogical ThinkingProblem-Solving AbilitiesProactiveOrganized

Tools & Technologies

VMwareUniFi EquipmentDell SwitchesMicrosoft Entra IDIntune

Industry Keywords

IT InfrastructureUser SupportTechnical DocumentationBackup ManagementNetwork Access

Tech Stack

Tools & technologies

DNSTCP/IPVMware

About the role

Key responsibilities & impact

Provide user support for Microsoft 365 tools, including Teams, SharePoint, and Exchange Online, performing basic user, group, and access-permission management
Assist with the administration and monitoring of VMware virtualized environments and the execution of backups using Veeam Backup & Replication
Handle low-complexity technical support requests related to IT infrastructure, connectivity, and network access
Support the identification and resolution of issues in wired and Wi-Fi networks, including UniFi equipment, Dell switches, and internet links
Assist with the administration of Windows Server and services such as Active Directory, DNS, DHCP, GPOs, and WSUS
Monitor the availability of servers, networks, and infrastructure services, identifying and reporting potential failures
Keep support records, equipment inventories, and technical documentation up to date

Requirements

What you’ll need

Currently pursuing or completed a degree in Systems Analysis and Development, Computer Networks, Information Systems, Computer Science, or a related field
Basic knowledge of IT infrastructure, Windows operating systems, hardware, and technical support
Knowledge of computer networks, including TCP/IP, DNS, DHCP, and VPN
Knowledge of Windows Server, Active Directory, Microsoft 365, Microsoft Entra ID, and Intune is desirable
Familiarity with backup, antivirus, and information security tools is desirable
Previous experience in technical support, user support, or IT infrastructure will be considered an advantage
Proactive and organized, with strong communication skills, logical thinking, problem-solving abilities, ease working in a team, and an interest in professional development

Benefits

Comp & perks

An environment that encourages creativity and the use of the latest technologies
Ongoing team development
Position also open to candidates with disabilities