Client Success Specialist

Questex

. Own and support all pre- and post-launch responsibilities .

Posted 9/15/2026full-timeRemote • United StatesJuniorMid-Level💰 $63,000 - $69,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing advertising campaigns, analyzing digital marketing metrics, and providing actionable insights to enhance program performance. Strong project management and client relationship skills are essential for success in a fast-paced environment.

Highest-signal resume keywords

Advertising Campaign ManagementDigital Marketing Metrics AnalysisProject Management SkillsClient Relationship ManagementHTML Proficiency

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Digital MarketingCampaign OptimizationData AnalysisMicrosoft ExcelMarketing Automation SoftwareEmail Service ProvidersAdobe Photoshop

Soft Skills

Strong Written CommunicationVerbal Communication SkillsAttention to DetailService-Oriented PersonalityTeam Player

Tools & Technologies

Microsoft Office SuiteDigital Marketing Tools

Industry Keywords

Client-Facing RoleProgram EngagementRisk ManagementBusiness ObjectivesFast-Paced Environment

About the role

Key responsibilities & impact

Own and support all pre- and post-launch responsibilities
Interface with multiple departments across Questex to meet client business objectives
Manage advertising campaigns day to day, including trafficking, targeting, pacing, optimization, and reporting
Create custom promotional plans and share content through various channels to ensure strong program engagement
Analyze program performance through digital marketing metrics and provide recommendations based on results
Manage escalation of risks, issues, and dependencies; make decisions and take required mitigating actions
Provide the product team and marketing operations with user feedback and insights related to internal tools and products
Educate and guide clients and partners on digital marketing best practices
Proactively address areas where client or program improvement is needed
Build relationships and ask the right questions to ensure successful program results
Support buyer-seller connections through Questex’s events, media, business information, data insights, and digital communities

Requirements

What you’ll need

2+ years of experience in a client/customer-facing role preferred
Strong written and verbal skills; confidence working with clients via email and phone
Friendly, positive, service-oriented personality
Attention to detail; diligent, proactive, organized, accountable, analytical, highly motivated team player
Strong project management skills
Ability to quickly learn new technologies, tools, and processes
Ability to thrive in a dynamic, fast-paced, high-growth work environment while managing numerous projects under tight deadlines
Preferred experience in HTML, Adobe Photoshop, and marketing automation software or email service providers
Strong working knowledge of the entire Microsoft Office Suite, specifically Excel
Results-driven team player with a strong desire to exceed expectations
Exceptional written and verbal communication skills
Must be authorized to work in the United States without sponsorship now or in the future
Questex is unable to provide visa sponsorship

Benefits

Comp & perks

Vacation - 15-20 days depending on years of service
12 Paid Holidays
Health and Welfare Benefits (medical, dental, vision, life, and others)
FitOn Health, access to a leading digital wellness platform that offers premium online classes
Cariloop Membership Program to help support employees with the complexities of caregiving
Parental Leave
Online Educational Learning Library of over 16,000 courses for employees to enhance and develop their skills
Access to Mental Health Resources-Talkspace, & Employee Assistance Program
401k, with Matching Contributions to include educational webinars sponsored by our 401K partner
Mission-driven culture with an enthusiastic, professional team
Work-life balance
Discounts through various partnerships
Flexible and adaptable work environment
Diversity, inclusion, and belonging culture