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Travel Consultant – Mid-Level
Quickly Travel | JTB Group. Support the organization and sale of low- and medium-complexity travel services .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing travel services, including quoting, booking, ticketing, and reissuing for both domestic and international travel. Strong focus on customer service, problem resolution, and process improvement within a collaborative team environment.
Highest-signal resume keywords
International TicketingDomestic TicketingQuoting, Booking, Ticketing, Reissuing, and Canceling ServicesArgo (Back Office)Benner (Back Office)
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
International TicketingDomestic TicketingQuoting, Booking, Ticketing, Reissuing, and Canceling ServicesBasic ExcelFamiliarity with Airline Portals
Soft Skills
Problem Analysis and ResolutionClear and Assertive CommunicationCollaboration and TeamworkAttention to DetailEmotional Intelligence
Tools & Technologies
Argo (Back Office)Benner (Back Office)ConcurSabreLemontech
Industry Keywords
Travel ServicesCustomer ServiceSales AccountingProcess ImprovementInterpersonal Relationship Management
About the role
Key responsibilities & impact- Support the organization and sale of low- and medium-complexity travel services
- Report to the Operations Coordinator/Supervisor
- Handle administrative and operational matters within the department
- Provide customer service, including quotes, bookings, ticketing, reissues, and cancellations for domestic air and ground travel services
- Monitor authorizations and provide travel solutions to clients
- Process sales accounting through the OBT or Benner back-office system
- Keep passengers informed about requirements and important information related to their trip or contracted services
- Resolve nonconformities and customer complaints and report them to the supervisor
- Identify opportunities to improve processes
- Assist other department employees as needed
Requirements
What you’ll need- Bachelor’s degree
- Problem analysis and resolution
- Attention to detail
- Collaboration and teamwork
- Clear and assertive communication
- Clear and concise writing
- Flexibility and adaptability
- Ethics, confidentiality, and transparency
- Time management and organization
- Negotiation skills
- Emotional intelligence
- Results-oriented mindset
- Empathy and active listening
- Proactivity
- Interpersonal relationship management with suppliers
- Argo (Back Office)
- Benner (Back Office)
- Concur
- International ticketing
- Interpersonal relationship management with clients
- Domestic ticketing
- Basic Excel
- Reserve
- Familiarity with airline portals
- Resilience
- Knowledge of geography
- Sabre
- Lemontech
- Reissuing tickets
- Experience with quoting, booking, ticketing, reissuing, and canceling domestic air and ground travel services
Benefits
Comp & perks- Health insurance
- Dental insurance
- Childcare assistance
- Grocery allowance
- Meal voucher
- Transportation voucher
- Home office allowance
- Birthday bonus
- Employee cafeteria
- Gym allowance
- Birthday day off
- Pet benefits program for dogs and cats
- Language-learning allowance