Technical Support Engineer

QuickNode ⚡

. Own and resolve technical support requests, from basic product questions to complex Web3, infrastructure, and integration issues .

Posted 9/21/2026full-timeRemote • Florida • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technical support, particularly in Blockchain and Web3 environments, with strong skills in scripting, troubleshooting, and documentation. Capable of collaborating with cross-functional teams to resolve complex customer issues and improve support processes.

Highest-signal resume keywords

Technical Support ExperienceAdvanced Scripting in Python, Go, Ruby, or BashBlockchain KnowledgeInfrastructure as Code with TerraformLinux Host Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Advanced ScriptingTechnical SupportDebuggingTroubleshootingInfrastructure as CodeLinux ManagementProactive MonitoringDocumentationCustomer Account ManagementProblem Solving

Soft Skills

Clear CommunicationOwnershipThoroughnessKnowledge Sharing

Tools & Technologies

TerraformAnsibleLinuxCLI ToolsStripeJSON-RPCProxiesAlerting Technologies

Industry Keywords

Web3BlockchainTechnical SupportCustomer SupportInternet ProtocolsDNSTCP/SSLHTTP

Tech Stack

Tools & technologies

AnsibleChefDNSLinuxPuppetPythonRubySaltStackTerraformWeb3Go

About the role

Key responsibilities & impact

Own and resolve technical support requests, from basic product questions to complex Web3, infrastructure, and integration issues
Triage, reproduce, and debug customer-reported issues using logs, CLI tools, scripting, local proxies, and other troubleshooting methods
Document technical findings, reproduction steps, customer impact, and recommended next actions for Engineering, Infra, Product, and TechOps teams
Translate recurring customer issues into bug reports, product feedback, internal tooling needs, and support process updates
Partner with Engineering and cross-functional teams to resolve customer issues and handle escalations
Create and maintain internal support documentation, runbooks, troubleshooting guides, and customer-facing resources
Build or improve scripts, tooling, and automation to reduce manual support effort and improve time to resolution
Manage customer account and billing-related support needs, including refunds, credits, and Stripe charges
Participate in daily support reviews, team handoffs, and support rotations
Communicate clearly, take ownership, and follow issues through to resolution

Requirements

What you’ll need

1+ years of experience in a technical support role
1+ year of experience in Blockchain, or equivalent personal project experience
Advanced scripting in more than one of: Python, Go, Ruby, or Bash
Knowledge of core internet protocols, including DNS, TCP/SSL, and HTTP
Familiarity with the Ethereum JSON-RPC specification
Experience maintaining infrastructure as code using Terraform; Ansible preferred, with Salt, Puppet, or Chef also acceptable
Expertise in managing Linux hosts
Experience with proactive alerting and monitoring technologies
Experience providing technical customer support using troubleshooting methods, CLI tools, and Linux
Ability to set up unfamiliar software
Thoroughness in debugging and documenting issues for other teams
Ability to proactively solve complex problems before they affect multiple customers
Habit of documenting processes and sharing knowledge
Legally authorized to work within the US without company sponsorship

Benefits

Comp & perks

Competitive benefit package in all locations where Quicknode operates
Flexible way of working
Global remote company
Equal employment opportunity