Senior Operations Manager

Qurate Retail Group

. Lead the operation of a multi-shift, 7-day-per-week, multi-department variable-volume distribution operation .

Posted 9/23/2026full-timeSuffolk • Virginia • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in fulfillment leadership, financial management, and operational excellence, with a focus on process improvement and employee development. Proven ability to manage multi-department operations while ensuring quality practices and customer service.

Highest-signal resume keywords

Fulfillment LeadershipBudgeting and Financial ManagementProcess ImprovementOperational ControlsEmployee Training and Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Budget PlanningFinancial ManagementLabor PlanningOperational EffectivenessProcess ImprovementQuality ControlOperations Flow DesignCost Savings InitiativesDistribution SystemsInventory Accuracy

Soft Skills

LeadershipEmployee EngagementChange ManagementCustomer OrientationConceptual Thinking

Industry Keywords

Multi-Shift OperationsService GoalsDepartmental BudgetCorrective ActionsSafety ManagementOperational ExcellenceEngagement CultureOrganizational TalentPerformance ImprovementVendor Management

About the role

Key responsibilities & impact

Lead the operation of a multi-shift, 7-day-per-week, multi-department variable-volume distribution operation
Manage productivity, financial, and service goals to meet customer demands
Develop strategic plans within an approved cost structure
Improve operational effectiveness through process improvements
Conduct roundtable meetings across schedules, shifts, and departments
Develop and submit annual departmental budget plans
Monitor expenses against budget and explain variances
Design and implement employee training and development programs
Develop procedures for new or changing departmental conditions
Ensure consistency among sites in quality practices
Partner across the network to agree on and implement corrective actions
Set short- and long-term site strategy focused on inventory accuracy, customer service, and operational excellence
Lead teams to maintain a safe work environment, maximize employee engagement, and ensure proper health and security conditions
Lead Operations and Area Managers and mentor the team
Report to the site General Manager

Requirements

What you’ll need

8+ years experience in fulfillment leadership, improving network resources, and improving performance and service levels
4+ years experience in budgeting, financial management, and labor planning and optimization
Experience leading projects to guide cost savings and improve customer service through network and process improvements with distribution centers, vendors, and transportation partners
Subject matter expertise in quality and operational controls, internal controls auditing, process improvement, organization, operations flow design, and distribution systems
Excellent performance in engagement, leadership, culture behavior, cost awareness, customer orientation, loyalty, organizational talent, conceptual thinking, initiative, and managing change

Benefits

Comp & perks

Competitive compensation
Paid time off
Employee assistance program
Parental leave
Paid volunteer hours
Company discounts
Health care benefits starting on day 1
401(k)
Tuition reimbursement
Relocation assistance