Senior Operations Manager – Nights

Qurate Retail Group

. Lead the night shift team at the Bethlehem fulfillment center .

Posted 10/23/2026full-timeBethlehem • Pennsylvania • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in fulfillment leadership, budget management, and operational excellence, with a strong focus on team development and process improvement. Proven ability to implement strategic plans and maintain high standards of quality and safety in a multi-shift distribution environment.

Highest-signal resume keywords

Fulfillment LeadershipBudget ManagementProcess ImprovementLean Tools and PracticesOperational Controls

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

BudgetingFinancial ManagementLabor PlanningOperational ControlsProcess ImprovementOperations Flow DesignDistribution SystemsCost Savings ProjectsQuality PracticesInternal Controls Auditing

Soft Skills

LeadershipTeam DevelopmentEngagementCustomer OrientationOrganizational Talent

Tools & Technologies

Lean Tools5SGembaKaizen

Industry Keywords

Fulfillment CenterMulti-Department OperationsVariable-Volume DistributionOperational ExcellenceInventory Accuracy

About the role

Key responsibilities & impact

Lead the night shift team at the Bethlehem fulfillment center
Own budget management, talent development, and achievement of operations goals
Lead Operations and Area Managers and mentor the team to ensure performance goals are met
Build positive team member relations and leadership bench strength
Lead a multi-shift, seven-day-per-week, multi-department variable-volume distribution operation
Develop strategic plans within an approved cost structure
Improve operational processes and effectiveness
Conduct roundtable meetings across schedules, shifts, and departments
Develop and submit annual department budget plans
Monitor expenses, explain budget variances, and manage financial performance
Design and implement training programs and materials
Develop procedures for new or changing departmental conditions
Ensure consistency in quality practices across sites
Partner across the network to obtain agreement and implement corrective actions
Set short- and long-term site strategy focused on inventory accuracy, customer service, and operational excellence
Lead teams to maintain a safe, healthy, secure, and engaging work environment
Report to the site General Manager

Requirements

What you’ll need

8+ years experience in fulfillment leadership, improving network resources, and improving performance and service levels
4+ years experience in budgeting, financial management, and labor planning and optimization
Experience leading projects for cost savings and service improvements through network and process improvements with distribution centers, vendors, and transportation partners
Subject matter expertise in quality and operational controls, internal controls auditing, process improvement, organization, operations flow design, and distribution systems
Experience with Lean tools and practices, including 5S, Gemba, and Kaizen
Excellent performance in engagement, leadership, culture behavior, cost awareness, customer orientation, loyalty, organizational talent, conceptual, initiate, and “live” change
Ability to work nights, Monday–Friday, 4:00 p.m.–1:30 a.m.

Benefits

Comp & perks

Competitive compensation
Paid time off
Employee assistance program
Parental leave
Paid volunteer hours
Company discounts
Health care benefits starting on day 1
401(k)
Tuition reimbursement
Relocation assistance