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Talent Service Coordinator
Qurate Retail Group. Provide top notch customer service to QVC internal and external partners .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills in a high-pressure environment, effectively managing on-air talent and backstage operations while ensuring smooth communication and problem resolution.
Highest-signal resume keywords
Customer ServiceStudio Environment ExperienceScheduling Conflict ResolutionCommunication SkillsOperational Decision-Making
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Bachelor's DegreeTalent PreparationOn-Air ExperienceMicrophone TroubleshootingPolicy Enforcement
Soft Skills
Problem SolvingInterpersonal SkillsAdaptabilityTeam Collaboration
Industry Keywords
BroadcastingLive Show OperationsFast-Paced EnvironmentCustomer Service Desk
About the role
Key responsibilities & impact- Provide top notch customer service to QVC internal and external partners
- Get talent ready to go on-air
- Guide the in-studio experience of hosts, guest teams, and models
- Support backstage teams by processing and communicating informational changes to necessary parties in a timely manner
- Resolve scheduling conflicts, guest issues, late arrivals, and talent team callouts
- Address policy breaches and make operational decisions impacting the live show
- Prepare guests and hosts before they go on air
- Work with audio and engineering to report and troubleshoot microphone issues
- Perform other responsibilities as assigned
Requirements
What you’ll need- Bachelor's degree in communication, Business, Television, Broadcasting or a related field, or an equivalent combination of training, skills, and experience
- RECENT and DEMONSTRATED 1+ years experience in a high-pressure, fast-paced Customer Service and/or Studio Environment required
- Open availability to work days and times dictated by the needs of the business
- Ability to work onsite daily at the West Chester, PA headquarters
- Ability to work in a 24/7 customer service desk environment
Benefits
Comp & perks- Competitive compensation
- Paid time off
- Employee assistance program
- Parental leave
- Paid volunteer hours
- Company discounts
- Health care benefits starting on day 1
- 401(k)
- Tuition reimbursement benefits