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Qwist

Customer Support Specialist, B2B & Partner Operations

Qwist

. Triage, investigate, and resolve incoming technical support requests via email and enterprise ticketing systems .

Posted 11/6/2026full-timeBerlin • GermanyJuniorMid-LevelWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in B2B customer support with a focus on technical diagnostics, API analysis, and effective communication. Proficient in using ticketing systems and AI tools to enhance operational efficiency and partner collaboration.

Highest-signal resume keywords
B2B Customer Support ExperienceTechnical DiagnosticsJira Service ManagementPrometheus MonitoringOutstanding Communication Skills in German

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Technical SupportAPI AnalysisApplication Log InterpretationError Code AnalysisAutomated WorkflowsProcess OptimizationMonitoring DashboardsTechnical TroubleshootingKnowledge Base MaintenanceSelf-Service Facilitation
Soft Skills
Proactive MindsetEmpathyCollaborationComposure Under PressureProblem-Solving
Tools & Technologies
ZendeskGrafanaOpsgenieAI ToolsEnterprise Ticketing Systems

Tech Stack

Tools & technologies
GrafanaPrometheus

About the role

Key responsibilities & impact
  • Triage, investigate, and resolve incoming technical support requests via email and enterprise ticketing systems
  • Support B2B partners, fintech clients, and end users
  • Analyze API requests, inspect application logs, and query monitoring systems
  • Assist partner developers with integration and runtime queries
  • Act as the Tier-1 front line during operational disruptions
  • Collaborate with engineering and platform teams during incidents
  • Update status pages and deliver timely partner communications
  • Use AI tools, automated workflows, and intelligent routing to improve ticket triage and response times
  • Author and maintain internal knowledge bases, runbooks, technical troubleshooting guides, and external FAQs
  • Facilitate partner self-service and seamless internal handovers

Requirements

What you’ll need
  • 2+ years of experience in B2B customer support or technical service desk environments
  • Experience using modern ticketing tools, such as Jira Service Management and Zendesk
  • Practical experience with technical diagnostics and observability
  • Ability to read application logs and interpret error codes
  • Experience navigating monitoring dashboards, such as Prometheus, Grafana, and Opsgenie
  • Hands-on familiarity with AI tools and automated workflows for ticket handling and process optimization
  • Outstanding communication skills in German at C1 level
  • Proficiency in English
  • Fluency in Spanish is a strong plus
  • Proactive, empathetic, and collaborative mindset
  • Composed and methodical under pressure
  • Passion for problem-solving

Benefits

Comp & perks
  • Full-time permanent employment
  • Hybrid working model across Berlin and Munich locations
  • Personal development budget
  • Semi-annual feedback
  • Clear growth paths
  • Equal-opportunity and diversity-focused workplace