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Customer Service Representative – Part Time, Patient Registration
R1 RCM. Provide exceptional customer service and assist patients and families with the check-in process across multiple computer systems .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates exceptional customer service and communication skills while assisting patients with the check-in process and navigating insurance plans. Capable of multitasking in a fast-paced environment while maintaining professionalism and attention to detail.
Highest-signal resume keywords
Exceptional Customer Service ExperienceCommunication SkillsInterpersonal SkillsPatient Access ExperienceInsurance Verification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Medical RegistrationData EntryDemographic Data CollectionCo-Pay CollectionCost Estimation
Soft Skills
ProfessionalismComposureMultitaskingAttention to DetailCollaboration
Tools & Technologies
Computer Systems
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Patient FlowRegistration DelaysInsurance PlansPatient NeedsBackground CheckDrug TestVaccination Requirements
About the role
Key responsibilities & impact- Provide exceptional customer service and assist patients and families with the check-in process across multiple computer systems
- Answer phones and gather accurate patient information quickly
- Support timely access to care by minimizing registration delays and answering questions
- Build trust with patients during stressful or emotional moments
- Navigate insurance plans and coverage details
- Enter demographic and medical data
- Collect co-pays and provide cost estimates when applicable
- Collaborate with nurses, physicians, and care teams to ensure smooth patient flow
Requirements
What you’ll need- Exceptional customer service experience, communication and interpersonal skills
- Strong composure and professionalism in a fast-paced environment
- Ability to multitask and prioritize quickly with high attention to detail
- Comfortable with shifting priorities based on patient needs
- Experience with patient access, medical registration, insurance verification, or front desk is a plus (but not required)
- High School Diploma or GED
- Ability to pass background check, drug test, and meet vaccination requirements
- Minimum 48 hours a month and 24 hours on call
Benefits
Comp & perks- Opportunity for growth within R1
- Professional development and learning opportunities
- Supportive team environment
- Competitive benefits package
- Meaningful work supporting patients