Financial Counseling Representative

R1 RCM

. Travel between multiple hospital floors and visit uninsured and underinsured patients in their rooms to review financial needs and available resources .

Posted 9/16/2026full-timeNashville • Tennessee • United StatesMid-LevelSenior💰 $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient financial counseling, including eligibility screening for Medicaid and Marketplace coverage, while maintaining compassion and professionalism in sensitive discussions. Proficient in managing multiple systems and priorities in a fast-paced hospital environment.

Highest-signal resume keywords

Patient Financial CounselingEligibility ScreeningCustomer ServiceCommunication SkillsAttention to Detail

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Eligibility ScreeningApplication CompletionFinancial CounselingDocument ManagementPatient Financial Services

Soft Skills

CompassionProfessionalismInterpersonal SkillsClear CommunicationMultitasking

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

MedicaidMarketplace CoverageHospital Financial AssistancePatient AccessRevenue Cycle

About the role

Key responsibilities & impact

Travel between multiple hospital floors and visit uninsured and underinsured patients in their rooms to review financial needs and available resources
Screen for potential eligibility for Medicaid, Marketplace coverage, hospital financial assistance, and other programs
Help patients complete applications and gather required documents
Explain coverage options, application steps, and next steps
Discuss estimated patient responsibility and available payment options, and support collection of amounts due
Track application status, follow up on missing information, and document activity accurately
Protect patient privacy and collaborate with clinical, Patient Access, and revenue cycle teams
Balance compassionate service, accuracy, and productivity in a fast-paced hospital setting

Requirements

What you’ll need

High school diploma or GED
Strong customer service, communication, and interpersonal skills
Compassion and professionalism when discussing sensitive personal and financial information
Ability to explain complex information in clear, simple language
Strong attention to detail and ability to manage multiple systems and priorities
Ability to navigate and work efficiently across multiple systems with ease
Ability to work on-site, move regularly between multiple hospital floors, and meet with patients in their rooms throughout the day
Facility vaccination requirements may apply, including an annual flu vaccination
A background check and drug screening may be required before hire
Preferred: Experience in financial counseling, eligibility, Patient Access, registration, patient financial services, or revenue cycle
Preferred: Knowledge of Medicaid, Marketplace coverage, hospital financial assistance, or similar programs
Preferred: Experience completing eligibility screenings, applications, or supporting documentation

Benefits

Comp & perks

Training and support from experienced leaders
Opportunities for professional growth within R1
Collaborative team focused on patient service
Competitive benefits package
Reasonable accommodations may be provided to qualified individuals