Manager, Client Delivery

R1 RCM

. Build and maintain strong, long-term client relationships through consistent communication, proactive engagement, and timely resolution of client needs .

Posted 10/30/2026full-timeRemote • United StatesMid-LevelSenior💰 $65,000 - $116,747 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing client relationships and delivering tailored solutions while utilizing analytical skills to translate operational data into actionable insights. Proficient in coordinating cross-functional teams to ensure client satisfaction and service delivery excellence.

Highest-signal resume keywords

Client Relationship ManagementHealthcare Revenue Cycle ManagementData Analysis and ReportingClient-Facing CommunicationProject Coordination

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client DeliveryKPI MonitoringOperational Data AnalysisReport DevelopmentPresentation Skills

Soft Skills

Problem-SolvingOrganizational SkillsCollaborationProactive EngagementCommunication

Tools & Technologies

Microsoft ExcelPower BI

Industry Keywords

Client ServicesOperationsHealthcareRevenue Cycle Management

About the role

Key responsibilities & impact

Build and maintain strong, long-term client relationships through consistent communication, proactive engagement, and timely resolution of client needs
Serve as a primary point of contact for assigned clients, connecting clients with Operations, Client Success, and other service lines
Manage client expectations, inquiries, service issues, and escalations while ensuring commitments are completed
Develop solutions tailored to client needs while maintaining established service and delivery standards
Identify and communicate client risks to appropriate leadership teams and coordinate follow-up actions
Manage client meeting schedules, agendas, and deliverables based on established project scope and client needs
Coordinate meeting materials, quality reviews, and presentation readiness with Operations subject matter experts and Client Success
Support implementation and other client projects under leadership direction
Coordinate with internal teams and vendor management partners to ensure client deliverables are completed as expected
Monitor client health and KPIs to proactively identify trends, service gaps, and potential client risks
Develop standard and ad hoc client-facing reporting based on business and client needs
Compile, analyze, and communicate performance data using Excel and Power BI
Translate numerical and operational data into client-facing insights using pivot tables, spreadsheets, graphs, dashboards, and presentations
Use performance findings to support client discussions, issue resolution, and recommended actions
Partner cross-functionally to address client needs and maintain consistent service delivery
Communicate account-level audit, data integrity, or service concerns to clients as appropriate
Ensure client-specific protocols and supporting documentation remain current and regularly reviewed
Contribute to internal initiatives and promote a collaborative, solutions-oriented team environment

Requirements

What you’ll need

Bachelor’s degree preferred; equivalent relevant experience will be considered in lieu of a degree
Minimum of 5 years of relevant experience in client delivery, client services, healthcare revenue cycle management, operations, or a related environment
Demonstrated experience managing client relationships, service issues, expectations, and escalations
Experience using KPIs, operational data, and reporting to identify issues and communicate performance
Experience partnering across multiple functional teams to drive client and operational outcomes
Healthcare Revenue Cycle Management (RCM) experience preferred
Strong client-facing communication and presentation skills
Strong analytical and problem-solving capabilities
Proficiency with Microsoft Excel and Power BI, including experience developing client-facing reports and presentations
Ability to organize multiple client priorities, meetings, deliverables, and follow-up activities
Ability to translate operational or performance data into clear, actionable client insights

Benefits

Comp & perks

Annual bonus plan at a target of 10.00%
Competitive benefits package
Opportunities to learn, collaborate across groups, and explore new career paths
Opportunities to contribute, think boldly, and create meaningful work
Equal employment opportunity workplace
Reasonable accommodations for applicants with disabilities