Manager, Client Delivery – Insurance Discovery

R1 RCM

. Serve as the primary point of contact for assigned Insurance Discovery clients .

Posted 11/3/2026full-timeRemote • United StatesMid-LevelSenior💰 $65,000 - $116,747 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client relationship management and healthcare revenue cycle operations, with a strong ability to translate client needs into actionable requirements. Proficient in data analysis and reporting, ensuring effective communication and collaboration across cross-functional teams.

Highest-signal resume keywords

Client Relationship ManagementHealthcare Revenue Cycle ExperienceData Analysis and ReportingCross-Functional CollaborationStakeholder Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client DeliveryRequirements GatheringPerformance MonitoringOperational Trends AnalysisData Interpretation

Soft Skills

Strong Communication SkillsOrganizational SkillsProblem-Solving SkillsPresentation SkillsProactive Follow-Through

Tools & Technologies

Microsoft ExcelPower BISQL

Industry Keywords

Insurance DiscoveryEligibility VerificationCoverage IdentificationPatient Access Functions

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Serve as the primary point of contact for assigned Insurance Discovery clients
Build strong client relationships through proactive communication, responsiveness, and consistent follow-through
Manage client expectations and coordinate client-facing activities throughout implementation and steady-state operations
Lead client meetings, status discussions, and service reviews; communicate and document decisions, risks, and next steps
Coordinate client readiness and expectation-setting for releases and operational changes
Coordinate with client IT teams on file specifications, delivery cadence, readiness, corrections, and related milestones
Lead requirements discussions covering exclusions, financial class rules, payer lists, workflows, timing, and client-specific requirements
Translate client needs into actionable requirements for Operations, Product, and Engineering
Maintain client requirements, decisions, workflows, and change documentation as the single source of truth
Monitor client performance, service expectations, key performance indicators, and operational trends
Develop and present client-facing reporting and performance insights
Partner with Operations, Product, Engineering, Client Success, and subject matter experts to investigate concerns and coordinate resolution
Identify and communicate risks, performance concerns, and service issues while driving follow-up
Support continuous improvement opportunities that strengthen client satisfaction, operational performance, and Insurance Discovery outcomes

Requirements

What you’ll need

Bachelor's degree or equivalent relevant experience
Minimum of 5 years of experience in client delivery, healthcare revenue cycle, operations, client management, or a related field
Strong client relationship, stakeholder management, and presentation skills
Ability to translate business, operational, and technical information into clear requirements and actionable next steps
Strong analytical and problem-solving skills, including interpreting performance data, identifying trends, and communicating meaningful insights
Proficiency with Microsoft Excel and experience developing and presenting data-driven reporting
Strong written, verbal, organizational, and cross-functional collaboration skills
Ability to manage multiple priorities while maintaining clear ownership, documentation, and follow-through
Healthcare revenue cycle experience, particularly within insurance discovery, eligibility, insurance verification, coverage identification, or related patient access functions
Experience working with client business and IT stakeholders on data requirements, file specifications, workflows, and implementation readiness
Experience with Power BI and SQL
Experience working across Operations, Product, and Engineering teams in a cross-functional delivery environment

Benefits

Comp & perks

Annual bonus plan at a target of 10.00%
Competitive benefits package
Opportunities to constantly learn, collaborate across groups, and explore new paths for career development
Opportunity to contribute, think boldly, and create meaningful work
Disability reasonable accommodation support during the application process