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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates exceptional customer service and communication skills while efficiently managing patient registration and access processes. Capable of navigating insurance details and collaborating with healthcare teams to enhance patient experiences.
Highest-signal resume keywords
Exceptional Customer Service ExperienceCommunication SkillsPatient RegistrationInsurance VerificationAttention To Detail
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient RegistrationInsurance VerificationData EntryCo-Pay CollectionCost Estimation
Soft Skills
Interpersonal SkillsProfessionalismMultitaskingComposureCompassion
Tools & Technologies
Computer SystemsPatient Access Systems
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Patient AccessMedical RegistrationHealthcare CollaborationRegistration DelaysVaccination Requirements
About the role
Key responsibilities & impact- Provide exceptional customer service and assist patients and families with the check-in process
- Work across multiple computer systems to register patients efficiently
- Answer phones and gather accurate patient information quickly
- Support timely access to care by minimizing registration delays
- Answer patient questions with confidence, clarity, and compassion
- Build trust with patients during stressful or emotional moments
- Navigate insurance plans and coverage details
- Enter demographic and medical data
- Collect co-pays and provide cost estimates when applicable
- Collaborate with nurses, physicians, and care teams to ensure smooth patient flow
Requirements
What you’ll need- Exceptional customer service experience, communication and interpersonal skills
- Strong composure and professionalism in a fast-paced environment
- Ability to multitask and prioritize quickly with high attention to detail
- Comfortable with shifting priorities based on patient needs
- Experience with patient access, medical registration, insurance verification, or front desk is a plus (but not required)
- High School Diploma or GED
- Ability to pass background check, drug test, and meet vaccination requirements
- Must be available for the stated Saturday or Wednesday schedule
- On-site availability at Intermountain American Fork Hospital or Intermountain Saratoga Springs Emergency Department
Benefits
Comp & perks- Training provided
- Opportunity for growth within R1
- Professional development and career learning opportunities
- Supportive team environment
- Competitive benefits package
- Meaningful work supporting patients
- Reasonable accommodation for applicants with disabilities